Milk Train Reviews Summary

Ice Cream Quality

Pros:

• "Ice cream tasted lovely and the candy floss was awesome."
• "The ice cream was smooth and tasted great."
• "Actually one of my favorite ice cream around. Cotton candy complete the taste of ice cream and its soooo yummy 😋."
• "I ordered the ‘Cookies & Cream Dream with candy Floss’ which was £7:00.. tasted 10/10, I would 100% be back."
• "such a good vanilla ice cream without any need for extra toppings or syrup, 10/10."
• "The ice cream and the decoration was very good and nice."
• "Delicious icecream of good quality, generous portions, querky with a candy floss skirt. Reasonably priced."

Cons:

• "The ice cream isn’t the best but hey, I just had to try it anyway as the setting is so cute and the ice cream is definitely very instagramable."
• "The novelty and the idea of this place is pretty trendy and cool but the ice cream itself is a bit of a let down."
• "Aside from the visual appeal for Instagram, the ice cream is McDonald's level and unextraordinary."
• "Presentation is fun, candy floss is awesome but the ice cream itself sucks!"
• "Its a bit bland and tastes more like milk than real vanilla / soft serve."
• "Very ordinary tasting ice cream and the adds ons are all extra so you essentially pay Venchi prices for mediocre gelato."
• "The ice cream started melting so quickly that it became an incredibly messy and not enjoyable experience to eat it."

Service

Pros:

• "It wasn't too busy when we were there and the service was fast and friendly."
• "Always is clean and the staff are very friendly and helpful."
• "Staff always friendly."
• "Hard-working, pleasant staff cleaned up around us as they prepared to close but never once did I feel rushed or unwelcome."
• "Really nice staff."
• "Customer service was great! The kids who work there were jovial and had a positive attitude."
• "Service was fast and friendly and the ice cream was delicious."

Cons:

• "We both noticed a lot of young works & that they cared more about their conversations & mucking around then actually working & serving."
• "the service is okay - albeit a little slow."
• "However, the concept lacks spirited staff; more enthusiasm and smiles needed."
• "Staff no help - just had no idea."
• "Very slow service to the point it makes you want to cry."
• "Service was a bit robot like; not a thank you, not a smile?"
• "The wait is usually way too long and unfortunately the staff have not been very friendly."

Atmosphere & Cleanliness

Pros:

• "Well worth a visit. Menu is a little hard to navigate and with a constant queue it can be a bit of a stressful order."
• "I liked the cute train theme in the seating benches and can see how this could be a fun stop for kids."
• "Nice atmosphere and vibe. Great backdrop for the Instagram Photos."
• "The shop has a cute little background for photos."
• "There are cute booths inside for you to sit and enjoy your dessert with friends."
• "The seating area is quite nice and tidy."
• "Atmosphere was nice. Didn't have to queue long and there was plenty of seating inside and hand sanitizer at the tills."

Cons:

• "The place is small, dirty and unimpressive."
• "The cafe was absolutely filled with rubbish on every single table, on the floor and just everywhere."
• "also the entire pavement outside is filthy and puts a real yukky feeling in your taste buds as you enter and exit the store."
• "The place does need a clean as other reviewers have said."
• "Thr place was very dirty, sticky floor."
• "The floor of the shop is dirty and sticky from all the melted ice creams."
• "The cafe was filthy!!! Stains all over the floor, tables and seats."

Value for Money

Pros:

• "Combination of ice cream, toppings & candy floss available in cup & cone. Variety of ice cream flavours & everything jus under 10£ in London is a hard find."
• "The portions are big, and the prices are ok, I was expecting it to be more expensive than it was. £6 for their sundaes."
• "You pay a lot but it always feels like good value for some reason."
• "Found it to be slightly pricey but the quantity was generous."
• "Good value for what you get in the end though as we’ve not seen anything like it anywhere else."
• "Affordable price (because here is London!) and surprisingly good quality."
• "Gorgeous ice cream, obviously I had to to go all out and get the candyfloss, well worth the extra £1, definitely value for money."

Cons:

• "Overpriced more for the looks would not recommend waste of money."
• "Pricey for families (£7.70 for one ice cream and cloud), but if you're after the experience and photos, it's worth it."
• "Bit pricey but it is Covent Garden and the food is very instagramable and turns heads in the street."
• "Somewhat expensive for what they are but probably worth it but they need to fine tune their operation."
• "Very expensive for what it is; ice cream."
• "I found it a bit expensive."
• "Very expensive for what it is; ice cream (they didn't have all the flavours when we came)."

Novelty & Instagrammability

Pros:

• "A generous swirl of candy floss around a sizable cone, with a range of ice creams and toppings."
• "Ultimately you visit for the Instagram worthy ice creams with the candy floss 'cloud' that surrounds it and for this alone, it's worth a visit."
• "The ice cream is definitely very instagramable."
• "The candy floss was very tasty, loved how they sprinkled the ice cream with crushed up Oreo to imitate soil and garnished the Christmas tree with edible glitter."
• "Absolutely delicious soft serve ice cream, with a unique Asian flair and a presentation to die for."
• "Nice little place with an excellent menu of ice cream flavours and the unique addition of the white candy floss all around the cone makes it look very tempting."
• "Super cute and super tasty ice cream with cotton candy addition 🍦🍭! This is a highly Instagramable place with cute aesthetics and cutely prepared ice cream."

Cons:

• "The novelty and the idea of this place is pretty trendy and cool but the ice cream itself is a bit of a let down."
• "I guess this place truly is for the instagram food fanatics."
• "Very Instagram-able place, from the ice creams to the café's décor."
• "Just a bunch of hype. Great if you want to have a picture for Instagram of the creative ice cream. But it has no excitement once it gets past your lips."
• "This places is definitely overrated for me."
• "A bit of style over substance unfortunately. Very Instagramable yes, but if you’re looking for top quality tasting ice cream then this isn’t the place."
• "I wouldn't go again, and I wouldn't recommend. There's many cool ice-cream places in London, I'd go somewhere else unless you really just need to have it for your collection of places."