McDonald's Reviews Summary

Service

Pros:

• "However the service was awesome. A lady helped us order with various options and tailored our request and prioritized our deal."
• "Really good service, they quickly prepared my food and they didn't do any mistakes in my order."
• "I came in, brought my food and got served quickly, there were many customers that were being rude for no reason, staff handled it very well."
• "The staff are friendly!"
• "Staff were friendly & competent."
• "Not only was this service quick but also run by the most kind and genuine guy."
• "Staff is very allowing, helpful, attentive and friendly."

Cons:

• "It took over 20 minutes after ordering to get a Big Mac and regular fries."
• "After waiting half hour of waiting for a milkshake I was told the machine is not working without as much as a sorry."
• "The staff basically are not interested in serving you, they don't want to work."
• "The team today was working absolutely fine till the point of when the manager came out (Nagina or Nagira her name!) She was rude to customers and employees."
• "The manager was horrible she shouted at one of the staff members when ordering his food for him in front of the customers."
• "The manager was so rude when I asked where my food was."
• "Service is so slow and staff are so rude."

Food Quality

Pros:

• "With the exceptions of poor service the food is always top notch quality."
• "The food was OK and the staff were friendly enough."
• "I was blown away by the quality of the mcnuggets."

Cons:

• "Food is always cold."
• "All the food was cold."
• "The quarter pounder I did get came withe the most stalest of buns."
• "The quality of burgers is questionable."
• "The food were tasteless."
• "The burger was so cold the cheese on it didn't melt."
• "Poor food quality. I ordered a vegan burger and the patty was dry and hard."

Cleanliness

Pros:

• "Staff clean the store as much as they can and they face a lot of abuse and anti social behaviour so a big thank you to them."
• "Toilets were clean."
• "The hygiene in the store is of a good quality and it seems relatively busy regularly."

Cons:

• "I had used the disabled toilet and found the whole floor flooded with water."
• "The downstairs toilet looks like a shitbomb hit it."
• "Went upstairs to use the toilets and it was like something from trainspotting, I won't go into fine detail but it was absolutely disgusting."
• "The restaurant was very dirty with a lot of rubbish on the floor."
• "The bins were full and this was 10am. The top surface on the tables was worn out and in need of replacement."
• "Horribly overcrowded, untidy. Some employees not wearing nets for hair including beard hair."
• "Absolutely filthy toilets only one cubicle open and so dirty I had to find a broom to sweep it out."

Order Accuracy

Pros:

• "I went at 9am this morning, along with the deliveroo drivers I was the only one in the place."

Cons:

• "No positive comments regarding order accuracy."
• "Everytime I order delivery from tooting mcdonalds I either get items missing or get someone else's order."
• "Was place ever they gave me pork instead I ask them just fish.. they gave me totally wrong order."
• "Twice now ordered via Uber eats and both time orders have arrived and completely wrong/not mine!"
• "They messed up my order!"
• "Honestly has to be the worst mcdonalds going for deliveries, constantly forget items."
• "Every single time something is missing or there are wrong products packed."

Delivery Service

Pros:

• "I have decided to give 5 start as a appreciation reward for the hardworking staff, all hands-on in a super busy venue."

Cons:

• "Never order delivery."
• "Shocking delivery service."
• "Had food delivered from here and missing items fries only half filled paid 4.00 delivery and they said if we come down to restaurant they would give us items when I have just paid for it to be delivered will not use this app again Total rubbish."
• "What is going on with the delivery services all apps showing there are issues with delivery and often its not available."
• "Once again delivery from this restaurant is a shambles."
• "Worst McDonald's I've ever visited."
• "Every. Single. Time I order the 20 nuggets share box they just cannot seem to put the sauces in the bag."