KFC Paddington - Praed Street Reviews Summary

Customer Service

Pros:

• "Dianna really looked after us, she was going through customers double the time of other employee’s and giving better customer service."
• "staff there always very polite and helpful and work hard even when it's busy"
• "The servers work fast and are very friendly they make you feel welcome and valued."
• "Staff very friendly, despite it very busy restaurant."
• "i was serve by a little black lady and she was the most nicest lady i have ever met in customer service."
• "Awesome customer service in a role where we have come to accept mediocrity or worse."
• "Our member of staff took every step to ensure our meal was a pleasant one."

Cons:

• "Worst customer service."
• "Super crowded with extremely slow staff."
• "Staff are extremely rude."
• "Rude staff, didn't want to give me another one when I pointed out the food was cold."
• "I could hear a very unpleasant female staff member Diana yelling at staff."
• "Very slow service. Delivery drivers take priority."
• "The staffs are very rude and very unfriendly."

Food Quality

Pros:

• "I got today the Tuesdays special bucket offer, 9 succulent fried chicken pieces for only £5,99."
• "Who doesn't love KFC... specially when it's in offer..."
• "Food way good and well cooked."
• "staff here are quick and the chicken is well cooked and tasty"
• "Chicken was succulent, variety pieces correct temperature."
• "The food is served hot and fast."
• "The food is always so fresh especially their chicken taste so good."

Cons:

• "The chicken get smaller every time, the cooking of the chicken is not good almost always saturated with oil"
• "The fries were somewhat greasy and tasted kinda bitter."
• "The chips were disgusting and soggy, looked like they had been sitting in the fryer for a week."
• "Food was soggy and gross."
• "The food was tasting horrible, not like an actual kfc."
• "The oil used to fry the potatoes had a rancid taste, tasted old and bitter."
• "The burger wasn't fully cooked."

Facility Cleanliness

Pros:

• "Very clean toilet,but you need to ask at the till for access to unlock."
• "The place looks clean and seats are good."
• "Furthermore the store was very clean, a bit unusual as everywhere else is dirty."
• "Interior is very hygienic."

Cons:

• "Was filthy and had 'beggars' in shop making mess and taking customers food when not looking and when leaving."
• "Absolute shambles of a place. Dirty for a start. Bins overflowing, toilet uncleaned."
• "The tables & toilets were very dirty and unhygienic with no toilet paper."
• "One of the worst KFC’s ive ever visited. The toilets were so dirty and so smelly."

Service Efficiency

Pros:

• "Everytime I've been there I have always been served quickly and with a smile."
• "The young girl who was preparing boxes handing over to customers was extremely efficient, polite and professional."
• "Fast service, freshly cooked chicken piping hot."

Cons:

• "Nothing fast here."
• "They struggle with far too many delivery orders. Greedy company take care of your staff first, as Branson says!"
• "Left after 10 minutes as everyone looked like they are only looking for something to do instead of really doing."
• "Very slow service. Delivery drivers take priority."
• "Slow service. Really poor organisation means forgot my order."
• "Incredibly slow for 'fast food'."
• "not a single staff member cleared any of the tables."