Address: 1 Tower Hl Ter, London, EC3N 4EE, United Kingdom
Phone: +442074819805
Rating: 3.3
based on 156 reviews.
Staff Service
Pros:
"The staffs are very friendly and polite."
"The staff at KFC in Tower Hill are known for their friendly and efficient service."
"Stephen and Judith and the rest of the team were incredibly helpful when I placed a huge order for 20 colleagues during their busy period."
"There was a beautiful young lady there who was in the lobby clearing and cleaning tables etc...I just want to say she is a very friendly person, she offered to take me and my friends trays."
"The staff were very friendly and helpful."
"Friendly staff behind the till, and a knowledgeable shift Runner who recommended a bucket deal when we ordered scattered bits and pieces."
"They are super fast and giving a wonderful customer service."
Cons:
"Most of the staff seem to have little idea of what they was doing."
"Staff member was rude, short and spoke terrible English."
"It was sat on counter for almost 5 minutes whilst she took her time deciding which order she was calling next."
"Needless to say wont be returning."
"Counter staff were extremely rude."
"Customer service non-existent."
"The staff is painfully slow, marginally rude, and overall unhelpful."
Cleanliness
Pros:
"It was very nice and tidy."
"The place is generally pretty clean for such a busy place."
"I can always see someone cleaning the sitting soon after a customer leaves."
"A clean and spacious restaurant compared to other branches in London."
"The establishment was clean, tables were neatly arranged, and I appreciated the overall tidiness."
"Staff are friendly and the place is generally pretty clean."
"Lovely little gem. If you are around Tower Hill or Tower Bridge, KFC can provide you good food on a budget."
Cons:
"Very dirty toilets and forced to ask for a token to go there."
"The toilets on the other side were filthy, had no working locks and only one sink in a multi cubicle bathroom worked."
"The restrant was dirty, the mess was awful on the floors."
"This place deserves no stars. It’s filthy."
"Food arrived looking really bad, menu served with only a few miserably looking chips."
"Dirty or more of a dirty feeling when you come in...macabre location."
"Filthy and disgusting toilets."
Food Quality
Pros:
"This chicken was perfectly cooked, succulent, and falling off the bone. The batter wasn’t thick but rather light and crunchy."
"Nice location can never go wrong with some KFC chicken."
"Typically busy at lunch time. The chicken are mostly juicy and tender at lunch and in the afternoon."
"This is definitely one of the best KFC's in London. It has a lot of space to sit and relax after a long walk at the Thames."
"Food was tasty and met the standards of KFC."
"Food was matching KFC standards as the chicken was freshly fried and chips were fine."
"Fresh and tasty original chicken."
Cons:
"Paid well over the usual prices expected for a KFC."
"The chicken here doesn't taste like the KFC 11 herbs and spices coating."
"The chicken looked small and unsavoury, and the chips were cold and soggy - I barely ate it."
"The food is rarely fresh, don’t be surprised to find the odd rancid hot wing."
"The food was just not fresh, fat and cold, prepared in old oil."
"Soggy chicken and the wings were overcooked, dark black/ brown at the bone and had clearly been sitting around."
"Also the place is rather dirty."
Value for Money
Pros:
"Also I am very happy to find toilets there which is free as every other place in tower area is charging."
"It got good seating area and very old rustic ambience...bringing in the good old memories....very spacious ....."
"If you are around Tower Hill or Tower Bridge, KFC can provide you good food on a budget."
"It's magic just use your card and pay for everything."
"Love the theme of this KFC. Budget-friendly halal place near Tower Bridge."
"Ask for wrap of the day for £1.98 if you are low in budget and finding a nice ambiance place then this place is waiting for you."
"Don't forget to get the KFC app and Students get discount or free krusham's (min spending applies)."
Cons:
"You have to pay if you would like to use the bathroom."
"This is the first KFC in London I've seen that you have to pay 50p to use the toilets."
"The last nail in the coffin, the manager told us the toilets were not free and we had to put a coin!!"
"He wouldn’t let us use the restroom unless we pay for it or show the receipt."
"Firstly it charges money to go toilet even if you just want to wash your hands you need money."
"The restaurant was dirty, drinks were wrong, and thought it disgusting that having spent over £40 on food, we then had to pay extra to use the toilets, which were absolutely disgusting, dirty and not remotely sanitary."
"Bad access to the disabled toilet, very narrow turnstile where you have to put cash in to get through."
Facility & Ambience
Pros:
"One of the best kfc ever."
"My favourite KFC In London! Tucked away next to tower of London, it's quiet and actually spacious."
"Store design and atmosphere is excellent."
"I will surely come back on my next trip in London."
"Great for a quick bite if you're in the local area and having a cheat day!"
"The taste of Kfc is same everywhere."
"I recently visited KFC and was pleasantly surprised by the unusual style of the interior."