B&Q Cardiff Gate Reviews Summary

Customer Service

Pros:

• "The staff here were really friendly and helpful!"
• "Staff are friendly and helpful when you ask for help finding something."
• "Helped by a lad named Rueben who was very friendly and went above and beyond to help us out."
• "Returning purchases can create anxiety but our experience was extremely positive."
• "Visited this store today. Staff extremely helpful and pleasant."
• "Dealt with two very helpful and informative Staff members."
• "Everyone was very friendly and helpful."

Cons:

• "Rate this experience as minus 2. Yet again I visit B and Q Cardiff gate and the staff have no idea of stock or location in the store."
• "Shocking! customer service, I have ever had the misfortune, of experiencing, a staff member was rude to an older family member of mine."
• "twice I've been to this shop for postcrete as their website says there's plenty in stock and both times they've had zero stock. i also asked a young lady employee for assistance and she rudely declined."
• "POOR SERVICE; INCOMPETENT STAFF, Gareth Hale(Duty Manager)."
• "Very poor customer service, delivery driver is a layer, some people in transport department as well."
• "Keith an older gentleman who works there was so unhelpful he shouted at me Infront of customers trying to show me up about a sign that said the saw is out of order."
• "The customer service is shocking, bought a new toilet and the seat is missing from the box been passed from one store to another store still no seat."

Store Layout & Stock

Pros:

• "Large store with lots of choice, knowledgeable and helpful staff when I visited, large car park with lots of disabled spaces."
• "Plenty of parking and a very large store that sells just about everything."
• "A good selection of indoor and outdoor products, tools, decor, etc."
• "It's a huge store with many aisles so saved me having to walk around hunting for the things I needed."
• "Clean and tidy store, got lots of stock, plenty of ideas if you need a little help with your inspiration very easy to get to, all on the ground floor with loads of parking spaces."
• "Very big store you can buy everything what you want I always buy the need for my house all the tools perfect me and my wife."
• "Good size for a B&Q - large enough that it has everything you need, not so large it takes you an hour to walk across the store to the one thing you need."

Cons:

• "twice I've been to this shop for postcrete as their website says there's plenty in stock and both times they've had zero stock."
• "Stock levels low on quite a few items I needed so will have to check elsewhere."
• "Checked online for Venus fly traps at deering road and the website claims its in stock and wants you to pay there and then, I arrive here after work to find hardly any house plants whatsoever."
• "Poor selection everything out of stock and what was in stock was too big for my car and store and website refused delivery so couldn't purchase what I wanted."
• "Stocking less and less Dulux paint and didn't have the colour I needed! Trying to sell Valspar paint as obviously more profit in it."
• "Store is big and is usually stocked OK but very messy and hard for you or the staff to find what you need."
• "Covid 19 layout confusing near construction materials section and stock level online for what I wanted showed 74 items, when I got there, there were only 3 and the bags were split with some of the contents missing."

Online & Delivery Services

Pros:

• "Purchased online material to complete a contract which at the time of order and payment was showing in stock."
• "Set up very well for Covid 19. Separate queues for collections and to go into the store."
• "A click and collect order which was ready less than an hour after I ordered."
• "went to buy a shower unit this morning and was going to bring it home on the car.... The lady who sold it to us said it would be too heavy but husband thought he knew better, got outside the store and, yes, it was too heavy, went back to ask for it to be delivered and within an hour it has been delivered by two very charming men."

Cons:

• "Well waiting for a delivery which was ordered nearly 2 months ago... phoned Cardiff to be told the same again thanks B&Q rant over."
• "now four days later i have received an email telling me not to attend the store until further notice, why was this delay period not notified at the time of purchase, now paid for goods i cannot get unless i pay again at another wholesaler."
• "Great choice of items, but beware of ordering things to be delivered... it really is more agro than it's worth."
• "DONT USE CLICK AND COLLECT. Went the Cardiff gate this morning to pick up an item I ordered on click and collect... Then I got told it’s not in stock."
• "Free delivery!? I wonder why. Delivery of a kitchen floor to my young niece Hannah. And the delivery men would not help her. Just left the whole palate outside for a young woman to deal with. Sorry NOT good customer services. In fact disgusting."
• "Sign in store saying order before 7pm and it will be delivered tomorrow. My family ordered about 5 pm and were told that the items couldn't be delivered tomorrow now but the next day."
• "NEVER PURCHASE A KARCHER PRODUCT FROM B&Q. I purchased Karcher pressure washer for my father a couple of days ago only to find the control panel to be broken I tried to take it back to B&Q Pontprennau to which they replied sorry but all Karcher products are none refundable even though the product is faulty."

Health & Safety

Pros:

• "Really good in respecting social distancing and entry numbers. I felt safe and was greeted by a really nice member of staff."
• "Set up very well for Covid 19. Separate queues for collections and to go into the store."
• "Clearly marked out for covid safe shopping - will take a bit longer to find things due to one way systems. Contact point at tills all wiped over between customers."
• "Safe Vivid procedures. Arranged to meet with bathroom design staff in January and a member of staff made an effort to get the right person for us to speak to because no staff in bathroom section."

Cons:

• "Visited this store today. Staff extremely helpful and pleasant. I was very surprised to see several customers not wearing a face covering and no exemption lanyards on."
• "Went there today. stock /staff etc all fab ..but the place was horrifically hot ..no air con and just one fan by the fridges ..ud think a store of that size would have aircon ..i had to go out and leave my shopping as was soooo unbearably hot ..and a few other customers were all saying the same."
• "The store often has blocked isles so it's hard to get around with a pram or with poor mobility."