Harvester Willow Brook Bristol Reviews Summary

Service

Pros:

• "Andrea engaged with the 7 year old so he could order his own breakfast. Great service, quick delivery of food and drinks."
• "From the moment we were greeted through to the moment we left was the service was second to none."
• "Staff, Friendly & efficient."
• "We were served by Berta today. She was lovely, really friendly, chatty and accommodating."
• "Visited last week and cannot fault the staff. There was a mix up with our food but this was quickly resolved by the lovely waitress Alex and incredible manager Mark."
• "Particularly our waitress Alex (American girl), she has been our waitress a number of times and is always very smiley and helpful."
• "Phil (manager) great manager!, 2nd time he's been working when we have visited, both times he's passed our table and checked in on us."

Cons:

• "Took forever to get a drink."
• "Service was very very slow, waited nearly an hour for food."
• "Most of the staff were chatting and stood there doing nothing."
• "Service very slow despite it being really quiet."
• "We were totally ignored yet many staff members walked past us without even an acknowledgement that we were even there."
• "Our waitress served our drinks which was fine but then didn't bother with us the rest of the meal so had 3 different waitresses."
• "Requested cutlery several times from server and it never arrived - we had to take off of another table."

Food Quality

Pros:

• "Food fresh well cooked and served hot, which is a rarity."
• "The food was good and the service was ok."
• "Food plentiful and well prepared and presented."
• "The food was good quality and came out fast with no issues."
• "The good quality was excellent! Steaks cooked to specification. Chicken Juicy and nicely spiced."
• "Every dish we ordered was prepared to perfection, bursting with flavor, and served piping hot."
• "The food was delicious and filling, and was such a great bargain for the price."

Cons:

• "The meals had clearly been under the lamp for some time as everything was dry, skin on gravy, chicken was black underneath and half inedible."
• "The scampi & chips was acceptable but perhaps a little over cooked."
• "When it eventually arrived the food was overcooked!"
• "The sweetcorn was soggy and the chicken was dry and stringy."
• "The veggie option of the Camembert & cherry tomato tart with jacket potato was also very, very dry."
• "The steak was outstanding cooked beautifully it was the ribeye."
• "The chicken breast burger was so chargrilled it was burnt as was the bacon inside."

Ambiance & Comfort

Pros:

• "Went out of their way to get us a table that would be suitable for my wheelchair."
• "The ambiance of the Harvester added to the overall charm of the morning."
• "The venue kept an ambient temperature throughout and not a noisy as a few years ago."
• "It was warm and inviting with just the right amount of lighting and music."
• "Food was excellent. Friendly staff."
• "It was a delightful place to start the day, and I can't wait to return."
• "What a great place. Great food, great service and friendly helpful staff!"

Cons:

• "No heating. Signs explained this when arriving, but prior notice due to book would have been good."
• "The only thing was it was rather dark where we were sat so difficult to see the menu!"
• "It's was amazing to see that almost all customers present found it necessary to keep their thick winter coats on."
• "The evening was spoilt by the extremely low temperature and cold draughts that made it feel we were in a fridge."
• "It was also very cold in the restaurant even after we asked for the heating to be turned up."
• "Heating broken!!! All sat in coats and hats, our newborn and toddler were both wrapped in blankets as well and we were all still extremely cold."
• "On arrival at the restaurant it had a grubby look about it - stained chairs, dirty floors, cutlery with water marks on."

Management & Staff Efficiency

Pros:

• "Overall a positive experience. One that we will not wait another 3+years to repeat."
• "Going to make this a regular thing now 😂."
• "Phil is always very welcoming and runs the restaurant extremely well."
• "The staff and atmosphere here are brilliant!"
• "The service from Sim was wonderful. A very welcoming, chatty girl."
• "Glad to say it was as enjoyable as always."
• "The highlight was Berta our server, she was very friendly, polite and provided text book service!"

Cons:

• "Very poor value for money and will not be going again."
• "I know it is what it is, a Harvester, but it's just such a rubbish eating out experience; low quality food, most of what we asked for wasn't available, not even that cheap."
• "This has to be one of the worst restaurants I have ever been to."
• "Will never return to a Harvester again."
• "Very disappointed to have come to the restaurant at 530pm to find an A4 paper sign stating no walk ins due to 40% offer."
• "The salad bar was depleted and I asked for it to be refilled and it wasn't."
• "Salad bar wasn't restocked."