The Hot Tub and Swim Spa Company Reviews Summary

Customer Service

Pros:

• "Particular mention too about the friendly service provided by Gill in service department and Christina and Theo in sales who have looked after us well over the years."
• "I would definitely recommend anyone who is thinking about buying a spa to pay them a visit - you can't get this service on the internet!"
• "They provide an excellent after sales service too."
• "Just like to thank the guy in the showroom (maybe be Darren not sure) who gave me advice on a problem I had with my hot tub over the weekend."
• "The team were very efficient in setting it up and super helpful in sharing with us how to set up and maintain the hot tub."
• "Gill in sales certainly knew her stuff."
• "The Sales process was a pleasure with no pressure sales."

Cons:

• "Got there at 4.25pm and they had packed up and closed the gates, knowing we were on our way."
• "Visited the showroom in March to order a hot tub and swim spa. Was told by Gill the hot tub available for delivery end of April and Swim Spa end of June. Hot tub wasn't available until June and Swim Spa end of September."
• "I have never dealt with a company that demonstrates such a profound lack of professionalism, politeness and competence."
• "I immediately called the office and politely explained the situation and my concerns."
• "The following day I received a call bluntly telling me to take my business else where."
• "horrible service spent 13k on a hot tub didn't tell me about any planning permissions I would need, then a few months later the cover turned colour and he tried blaming my wife, I will be taking them to court."
• "Been here 30 mins waiting for the boss because no one has the power to do a refund due to faulty product very very poor service took my money quick enough!! Still waiting for the boss."

Product Quality

Pros:

• "We bought a SelfCleaning Hydropool 670 and we (my wife and I) absolutely love it - all my pains and aches are reduced and particularly loved lolling around in it during the recent warm evenings."
• "Top technicians and installers - they really know their stuff."
• "Hydropool is a top quality product."
• "We now have very happy kids that love having 'hot tub time' and we can't wait to spend hours of family time relaxing over the next few months!"
• "Fabulous end to end service - ground works, installation, landscaping and handover all brilliant!"
• "Very happy with our hot tub installed by Lee who was very professional and informative."
• "The whole installation process was seamless, along with a site survey from Lee beforehand which was unexpected to check that the following installation day everything was in place."

Cons:

• "Heater for it stopped working after a year."
• "Pipes leaked within it, draining the water slowly from it."
• "I was one of these people who was caught up in the Liquidation as I had been sold a hot tub and Pool & Spa was doing all the ground work too."
• "they are very good when it comes to selling but if you expect anything to be covered in their warranty then think again!"
• "Mosaic tiles keep popping off, don’t get mosaic tiles for a hot tub! They should have told me."
• "horrible service spent 13k on a hot tub didn't tell me about any planning permissions I would need, then a few months later the cover turned colour and he tried blaming my wife, I will be taking them to court."
• "The self-cleaning aspect of the Hydropool works very well."

Installation and Delivery

Pros:

• "The guys even helped me to remove my new fence (panel by panel) so they could bring the tub in."
• "Daryl has been out several times through installation as well as quarterly and annual services, and has been simply excellent."
• "Since delivery I have received emails and phone calls to check that all is ok and I am happy and I can only respond with yes with both the product (which is amazing) and the entire experience."
• "The service from start to finish has been amazing."
• "The installation was hassle-free, even with a crane, and everything was explained clearly by the delivery team."
• "The boys on site were friendly and non intrusive, working late into the day to keep to schedule."
• "Brad was excellent at install as well - really helpful, cheery and left everything in the garden the way he found it. Great team."