Address: Sefton St, Liverpool, L8 6PZ, United Kingdom
Phone: +441515528000
Rating: 4.3
based on 212 reviews.
Customer Service
Pros:
"The salesman Steve Hensley went over and above assisting me."
"Walked into the showroom a few weeks ago and felt very comfortable and not pressured."
"Great service man on reception took my name told him I was waiting made me feel really welcoming sat and waited for car to be done had a coffee would highly recommend Renault staff I’ve never had a problem with them the service is spot on."
"Really helpful staff and kept in contact throughout the whole process."
"The atmosphere as you enter the showroom is always so welcoming, the ladies on reception always have a smile and greet every customer as they enter."
"Vicki on the service desk kept me updated and was able to order the extra parts I needed at no extra fuss."
"The staff were excellent very very helpful from the front of desk staff to the mechanic who handed the car back to me and explained everything to me."
Cons:
"Oil not put in as paid for. Oil can just left full on seat."
"2nd visit just to have a seatbelt fitted... 1 1/2 hours later no van yet."
"Was interested in a car for sale, called about 10 times over the course of a couple of days but no one ever answers the phone."
"It seems this Dealership is employing the old bate and switch technique of advertising goods that are a bargain with the intention of substituting them for something inferior or more expensive."
"Simple change of blower fan resistor took over 24 hours to replace."
"Worst customer service I've ever received... Front of house very rude and unwelcoming."
"Booked car in ordered courtesy car at the desk, week later turned up no courtesy car and no booking."
Sales Experience
Pros:
"Excellent experience getting my first car from Renault Liverpool Sarah and Cameron were both extremely helpful would 100% recommend Renault Liverpool to anyone."
"We will highly recommend you to all our friends and family. Once again thank you."
"I recently bought a new Captur Rive Gauche from Ben Donegan and can’t fault the service I received."
"Within an hour Renault Liverpool called me with an offer of a 7 seat car!"
"Bought a 19 plate Kadjar this week with help and guidance from both Ben and Dave from Renault. Could not fault the professional service from these guys."
"Sara Maguire was extremely helpful, very friendly and professional throughout the process of choosing our new vehicle."
"From start to finish, Steve has been a pleasure to deal with. The staff are courteous, the showroom spotless and a lovely hot chocolate thrown in!"
Cons:
"Quick update - Got rid of Kadjar on account of it being terrible and numerous faults."
"WORST experience of an attempted vehicle purchase!"
"KEEP CLEAR of this place LIKE THE PLAGUE."
"After 12 months all I can say is... 'AVOID' RENAULT branch in Liverpool."
"Salesperson was excellent but could provide more details about the car you are purchasing, I.e, car came with no electric mirrors."
"They now refuse to swap the car and are forcing me to drive it."
"Never ever ever will I buy a Renault again - or certainly not from this dealership."
Vehicle Quality
Pros:
"Absolutely no problems with the cars either..and 'pristinely delivered'."
"The cars I have had have always been excellent. Even when I’ve not been sure on which car to choose, I’ve been offered test drives on multiple vehicles."
"Just picked up our brand new 22 plate Renault Captur and I honestly can't fault the dealership one bit!"
"Bought a brand new Dacia Sandero Stepway Prestige from Renault Liverpool and I must say the salesman Ben Donegan has been an absolute star."
"Got my new car from Andy on the used side was a pleasure to deal with and very happy with the car."
"By far the best car buying experience I have had."
"Had my car serviced at Renault Liverpool recently. Staff inside were all very professional, branch was lovely."
Cons:
"Every time I've had my MOT and service a few months later issues have been found which should have been picked up on the MOT and were not."
"Very good at selling but after service is terrible."
"DO NOT PURCHASE A CAR FROM HERE. My Wife has just been hit with a number of additional charges after returning her car at the end of her financing term."
"After being told that we would not be charged for the repair on the headlights... we were then all of a sudden told we would need to pay 95 for replacements."
"Unfortunately I had to contact my garage as the cleaning of the car was very disappointing."
"Seen my car parked in the car park and have noticed it is now full of dents and scratches."
"Service turned out to expensive, because car was 4 years old recommended filter etc and car failed MOT on window wipers."
After Sales Service
Pros:
"Annual Service and MOT completed without any issues."
"Got sent a video from the mechanic that was doing the service that showed that everything was ok with the car."
"Visited Renault Liverpool for MOT this morning. Excellent service, offered coffee whilst seated in waiting area."
"Also bought two new cars at this dealership. Always get a good buying experience."
"Thanks to Dave Thompson in parts for going the extra mile."
"I made an appointment with the service centre they quickly identified the problem and rectified this for me. Great work 👍🏻"
"Amazing service from Simon - had all my paperwork signed and car serviced, MOT and tax sorted."
Cons:
"Made a complaint to manager over lack of communication received from Renault and the fact I was told different things."
"Dropped the car off for a full service and was told the car would be ready around lunch time... receive a call to say that the car will not be serviced as they haven't got time and are closing."
"Sadly I cant give a lower amount of stars this place is an absolute joke I booked a test drive a week in advance for today got there to finding out they loaned the car out to another place and wasn't there."
"They are refusing to honor the warranty on the car from when I bought it and still want me to pay over £1000 for the repairs that they still haven't fixed."
"Very poor customer service, Refundable reservation fee not refunded when I dint like the car before picking it up."
"Purchased a used car, missing the rear wiper arm - Terrible aftersales service with false claims items were 'dispatched'."
"Absolutely disgraceful service from Nissan team at Renault. My car was booked in for a recall small job, which was meant to take 1 hrs. When I tried to collect my car over 4 hrs later, no work had been done no communication, no apology."