Lidl Reviews Summary

Product Variety and Quality

Pros:

• "Big store, where you can find a lots of different products."
• "It's Lidl- best prices in Bath, great quality, and a really good range also."
• "Everyone knows that Lidl are amazing for food and random but quality items."
• "They have a good range of interesting produce much of it their own label and their pricing is very reasonable."
• "Always a very busy store! It has a superb selection of fresh fruit and vegetables, including a number of organic items."
• "The quality of what you can get is good, especially fresh meat."
• "The store offers you a wide variety of products from food to utensils."

Cons:

• "Stock levels are usually poor and queue times for the self service checkouts are long due to the number of machines that are out of order."
• "Not that cheap and a lot of mouldy produce on display."
• "The quality is not as great as it seems, but it ain't that bad."
• "Often there is mouldy fruit on the shelves and most of the fruit and vegetables are tasteless."
• "Unfortunately the selection of products isn't great, always the same, less and less organics products every time."
• "A number of the staples I normally buy were out of stock."
• "Considering it's a big shop I found the stock levels were low with large gaps in the shelves."

Price and Value

Pros:

• "Amazing, the amount of shopping I got for such little money."
• "Only spent £11 on a weekly shop - definitely worth the walk if you're a student in Oldfield and have no money!"
• "The best supermarket in Bath - amazingly low prices, everything from wild rocket to haloumi to free range stuff plus all the basics you could want."
• "Definitely my favourite supermarket in Bath; cheap high quality food & fast checkouts."
• "Good prices and clean but their tendency to shut and open tills as quite annoying."
• "Cheap food! Used to have issues with long queues, but the new self checkout machines really help with this."
• "As you can expect from Lidl, cheap prices on many products."

Cons:

• "Need to get some till staff only two tills open on a Sunday lunchtime a shambles of a shopping experience don’t waste your time go to Asda and scan and go better choice better everything Lidl is a joke supermarket!"
• "The spinach is great you get 450g for 79 p which is roughly a quarter of the price at Sainsbury's but they're a bit annoying and service is very slow the scan of the rubbish."
• "The store is messy with never enough tills open so it takes a long time to get through the checkouts even if it's not very busy."
• "BUT they are Rubbish at keeping tills open. Trying to pay and get out is the most soul destroying experience."
• "Good range of products for a discounter and always cheaper than the main stores."
• "Very little social distancing is maintained in this store."
• "Good prices but they are always out of some essentials when there are not shortages in other shops."

Customer Service

Pros:

• "Clean and modern inside makes shopping here a pleasure."
• "Nearly all my list was in stock and the staff were helpful in finding things."
• "Looking for a place to do a quick shop or a full weeks worth then pop to lidls they have a good range of products and excellent staff willing to help you."
• "Staff are always very nice and friendly on the tills though."
• "Great deals and discounts, helpful staff."
• "Friendly checkout in my experiences and is easy to find what you're looking for."
• "Always pleasant staff, interesting special offers."

Cons:

• "An unbelievably rude security guard and an uninterested, untrained store manager."
• "We were told by the store’s security guard in the most criminalising and disgraceful manner that we weren’t allowed to carry a basket to our car due to company policy."
• "Very bad and embarrassing experience from the one of the staff @LIDL BATH, was asking physical ID while I was shopping with my Brother."
• "The checkout lady unceremoniously and rudely tipped a number of food items from my little box onto the belt."
• "One or two members of staff that are either really rude or just useless at the self serve."
• "Extremely rude staff, while at the till I got asked for a receipt clearly didn’t have one as I was at THE TILL!!!"
• "Very disappointed, use to always go here for our weekly shop, but after two member of staff being rude and unhelpful."

Store Layout and Cleanliness

Pros:

• "Now with useful app for discounts."
• "It's bigger than your usual Lidl so it's spacious, remarkably well stocked, and you could almost get everything you need here."
• "As usual Lidl was clean and light."
• "Easy parking, big Lidl's supermarket with all the bargains and quality groceries too."
• "Store is located inside massive building, where you can visit, for example, Vets for pets."
• "Very useful to have a Lidl in Bath."
• "Great place, plenty of room to get around with a wheelchair and trolley."

Cons:

• "Every time that I'm there is completely a MESS."
• "The shop itself is also very dirty with smashed fruit and dropped items all over the floor."
• "Plus no one way system in place and hardly any tills open as usual."
• "Saturday shopping- avoid! Not only was it really busy but lidl had decided this was the time to restock so there were massive crates blocking loads of the Isles."
• "Litter. come on Lidl, keep the car park free of litter."
• "store was very untidy when I went, lots of empty boxes and goods put on wrong shelves."
• "Whilst waiting at the checkout I noticed the dried fruit snacks were covered in a layer of dust."

Accessibility and Convenience

Pros:

• "There's a McDonald's nearby and you can grab a quick bite from there after your shopping."
• "They don't try to militantly enforce covid nonsense which is a plus."
• "Got what I needed and even managed to pick up a couple of Christmas presents that seemed perfect for the people I was buying for - gotta luv the middle of Lidl."
• "Amazing the bodyguard let me put my expensive bicycle where I wanted and I felt safe while shopping."
• "Public transport can be accessed easily and they have a large parking space as well."
• "Very organized supermarket, good wide disabled car park."
• "Ideal for common people and it is easily accessible as it is situated near the main road."

Cons:

• "The only downside is it might be difficult for commuters to reach the store as it is distant from the city centre."
• "Car park is tiny and dangerous."
• "Sometimes pretty hard to find a space to park, not a huge car park."
• "Full of people who have no clue what 2 meters is. Store half filled and empty freezers."
• "Very limited loose fruit and vegetables, lots of plastic packaging."
• "Car park has plenty of spaces. It could do with direction arrows to prevent cars travelling both directions resulting in blocking the entrance."
• "Nothing stock up just empty shelves."

Checkout Experience

Pros:

• "Highlight was a tasty mushroom and Stilton Wellington bake but as with several of the products the contents are a bit disappointingly smaller than the packaging."
• "And there are self service checkouts! How brilliant is that!"
• "Self-checkouts are quite convenient."
• "Great to see self service checkouts in store now."
• "Well what a fantastic team. Manager and two staff who were so kind helping me this Morning."
• "Cheap food! Used to have issues with long queues, but the new self checkout machines really help with this."
• "One of the larger Lidl's so it has a very wide variety and importantly if you don't buy a lot there are self serve tills I understand that this is one of the busiest Lidl's in the country."