Tesco Extra Reviews Summary

Customer Service

Pros:

• "Its always good in Tesco's, I know a lot of the staff especially the older ones... most do try to aid your shopping experience."
• "THANK YOU PAUL 😊"
• "They even went the extra mile to help unload all the drinks from the vehicle."
• "What a prime example of helping someone by going out of their way! Naseer was god sent for us today🙏."
• "The staff very nice and polite especially i want to say a big thanks for perry from bakery and yohan from veg they helped me to find an item."
• "Big shout out to PAUL from the delivery team, had a big issue with a address mistake and Paul went out of his way to make sure my grandmother got her food."
• "Staff are polite and helpful."

Cons:

• "Customer service is completely appalling."
• "The lack of staff to shopper cohesion is non existent, a serious problem or accident will occur with the attitude toward shoppers."
• "Unhelpful and rude staff more concerned in engaging in personal conversations."
• "Awful staff with no customer service skills."
• "All the staff here are so rude, they ALL need customer service training."
• "The staff need some serious customer service training."
• "Very very poor service... Staff were very rude and un helpful."

Store Layout & Cleanliness

Pros:

• "Ginormous shop, where you get almost every thing you want."
• "A huge supermarket with a wide selection of food... You can find nearly anything you want at this shop."
• "Inside the store they have pharmacy, Vision Express, Photobooth, Krispy Kreme, costa coffee, Barber, Money Transfer (Money Gram) facility also available."

Cons:

• "This was the shop from hell."
• "Lots of rubbish and cigarette butts on the walkways in the car park too."
• "Sadly the gents toilets absolutely stink and have a fruit fly infestation."
• "The toilets are always filthy."
• "Vile place, had the unfortunate experience of using the toilets I’ve never been in such a dirty disgusting toilet in all my life."
• "The mens toilets leave a lot to be desired. At 1pm today the floors were wet and not from mopping and they stank terrible 😔."
• "The store itself is very huge and everything is all over the place (no proper sections)."

Shopping Experience

Pros:

• "It's cost effective, but need to choose the items carefully as they normally keep near by expire items in the front."
• "Best Shopping here ... Staff are excellent & good prices."
• "A good place for shopping they have good offers on all the time."

Cons:

• "I find the whole shopping experience stressful."
• "In my opinion this supermarket is wholly unsafe after 8pm."
• "Making you walk about for long time, feeling like a rat in a maze."
• "Going in and out is like a puzzle and the markings are dismal!!"
• "Dirty parking, main middle gate closed, run down, long ques empty tills."
• "Fights happen often here as tensions rise with the long wait."
• "The number of homeless people outside makes people feel unsafe."

Technology & Facilities

Pros:

• "Easily accessible through bus and train as well."

Cons:

• "Lots of products are not available and you can never scan your Clubcard it just doesn’t work."
• "The contactless system was not working."
• "The technology did not recognise my reg. number so I had to manually input all my details once again."
• "There is no click and collect service available at this store either."
• "The weighing machine was out of order."
• "Both of the lifts were out of order."
• "Then the escalators down stopped operating."

Pricing & Offers

Pros:

• "Woohoo you have saved £1 it tells you, or you can go to ALDI and have it for 1.50 ANYTIME!"
• "For example these lime flavored nuts, 2.50 normal and 1.50 with club!"
• "Very good for having plants based vegan meat at the most front side of entrance."

Cons:

• "Also their CLUB PRICES is a scam."
• "They are substitute zero drinks with sugar drinks."
• "Majority of the products are way overpriced."
• "A Lot of the times the stuff you want are not there and Tesco fruit and veg is over priced!!"
• "Substitutions are ridiculous."

Parking & Accessibility

Pros:

• "This Tesco normally open 24 hours... plenty of parking but only half hour free and maximum 3 hours with £5 spending."
• "Parking was not an issue whenever I visited. Lots of options for veg and fruits."
• "You get 3 hours parking free, if you buy 5£ worth of products."

Cons:

• "Parking scam !!!! absolutely shocked I received a parking fine for being in your store spending money."
• "Someone stole my laptop today in the car park and the security guard was more keen on having a 5 min break then helping out."
• "Parking is an absolute nightmare."
• "Now my office has received a parking ticket which I have to now pay for! I was parked for 2hrs and wasn’t told about any parking vouchers!!"
• "The car park is huge and spacious."
• "Terrible customer service untidy shop floor, staff not really knowing anything about the products being sold."
• "Long queues (any time of the day any day of the week) at the tills and some of the tills are not even working."