Address: Unit 2, West End Quay, 2 Praed St, London W2 1JX, United Kingdom
Phone: +443454597729
Rating: 4.4
based on 107 reviews.
Customer Service
Pros:
"Come here often. They look after you."
"She made sure I understood the pricing and also liaised with her manager to check something for me."
"I am really happy with the whole experience."
"I enjoy my visits to Headmasters and find the whole experience very relaxing in a clean, comfortable environment where the stylists and assistants are welcoming and professional."
"Had a Lovely Arrival, was seated and greeted perfectly."
"The salon itself was really clean and everyone seemed very friendly."
"Excellent customer service from Victoria and Charlotte - thank you very much."
Cons:
"It’s just horrible and disappointing and it’s totally careless!"
"Worst service and experience ever! Not only did we have to wait over 35 mins for our appt to begin with Seema, the manager/owner Sabeena was EXTREMELY rude and condescending."
"No customer service. No management and no one to offer you help when enter the salon."
"Horrible customer service, totally rip-off."
"The hairdresser was not willing to work 10min longer to do my head and fit other clients."
"Rude staff left waiting for a blow-dry over half an hour with no-one coming to inform me what was going on."
"The manager Sabina should learn how to deal with complaints she is the most disrespectful rude woman I’ve ever come across."
Styling and Results
Pros:
"Roya did a fantastic job at my balayage - she listened to everything I asked for and made it a really enjoyable and comfortable experience."
"Sima reassured me and was exceptional from the start of hair transformation till the end."
"Montannah Johnstone coloured my hair for me. She was so lovely and welcoming from start to finish."
"Niamh was absolutely brilliant, friendly, helpful and extremely considerate checking in at each stage that I was happy with the colour."
"Antonio... asked about my hair routine, my preferences etc. I have given his freedom to make my hair beautiful."
"Nikki took great care of my hair and applied the highlights evenly throughout my whole hair."
"Niamh was really helpful; she listened to my concerns, made helpful suggestions and ultimately addressed the issues I’d had with my previous colour."
Cons:
"She COMPLETELY did not get this colour either."
"Last haircut I asked for a few layers to add some body to my hair and was left with just strands through the front!"
"She completely missed the colour."
"It turned my roots red so I had to take time off work to come in the next day for her to fix it."
"Now, by the end of the second round. Not only did she fail to get the 2 hair colours I wanted, but my hair is completely fried from the ends and it feels horrible."
"I asked for my fringe to be worked back, with some volume and I left with my hair stuck to my scalp/forehead! Dreadful!!"
"And paying in total £650 ish pounds for this hair was basically a ripoff and that I got taken advantage for."
Value and Pricing
Pros:
"They recommended all home care for me."
"Very good range of products for a very affordable price."
"Haircut for children is very affordable too."
Cons:
"Whilst the staff are lovely and friendly- these prices are way too high for the quality of service."
"At Headmasters you'll need to pay around £70 for a haircut that lasts more than a couple of weeks before looking dishevelled."
"Their Surbiton branch attempted to con me by charging me £35 for a £20 standby appointment the last time I visited!"
"The bill ended up being a whopping £123."
"The hairdressers has been franchised. Went for cut and roots and some highlights and it cost 184 pounds!!!! With VIP discount of 25% Ouxh!!! Won't be going back."