Supercuts Westfield Reviews Summary

Customer Service

Pros:

• "The staff are friendly and helpful and the lady that did my hair Viola is AMAZING."
• "So pleased to see the Hammersmith team here after their salon closed. Ash and Yuni always give a warm welcome."
• "The Supercuts team at Hammersmith have relocated here so I travelled for my hair cut today as I was always so happy with the service."
• "I walked in and Paulette attended me with a smile, she then advice on my hair cut and product to use."

Cons:

• "Booked online to join the queue, was given the option of selecting men’s haircut and choosing 1 of 3 stylists. I arrived and nobody knew what the online system was??"
• "The most horrible salon experience in my life. Staff looked like they don’t want to be there."
• "Avoid if you value your time! When i turned up the older man at the front said they were 'short staffed'."
• "Waited 10 minutes after coming in without any appointments. Broken chairs, receptionist had no idea who was who or next in line!"

Quality of Haircut

Pros:

• "Henrietta (I think) gave me one of the best cuts I’ve had in years, for approximately 1/3 off what I usually pay."
• "I am delighted with the cut I received, and the stylist listened carefully to all my requests and achieved a really great shape."
• "The lady at reception with the blonde hair and pink ends (didn't catch her name) did a phenomenal job with my hair."
• "Just had my hair cut by Ash. And its my first visit to this salon and to Ash. I have thick hair that needs more cutting out than usual. Ash talked me through the stages."

Cons:

• "Another no so great haircut from Supercuts but I actually blame myself as even though I say I'm not going to go to this chain for a haircut again, I somehow end up there."
• "I have long hair down to my waist and all I wanted was a trim to get rid of some split ends. The hairdresser showed me that it would only require 2 inches off the bottom to neaten it up. I agreed. When I got home I noticed she'd actually taken off about 6 inches!"
• "Asked for it not to be cut short on the sides a few times before we started and she cut it short on the sides way too much."
• "Supposed to be a blunt cut but it’s all staggered.. 2 long bits at the very front and then short for a bit and then at the back it’s longer!"

Price and Value

Pros:

• "Highly recommended. And reasonably priced."
• "Henrietta (I think) gave me one of the best cuts I’ve had in years, for approximately 1/3 off what I usually pay."
• "The cut was 100% worth the price! Really recommend!"
• "Great cut at a good price. Would recommend."

Cons:

• "I went to supercuts on the 19th and Ash did my hair, he was great! The '45 min' wait I had been reassured about turned into 1 hour and 45 min."
• "More than an hour waiting time and I stayed almost 6 hours. The colour I requested was a simple ash brown. After two bleaches I left the salon with a gingery brown color."
• "Very disappointed services not recommended at all... I had booked haircut appointment online which says I have to pay 24.95 however after doing haircut they said bill is 45 pounds."
• "Very bad service, the lady there she didn’t help me with the haircut she just cut a very small amount of hair at the back and nothing from the front side, she said is ok but my hair is still damaged. I paid 28 pounds for washing my hair, very bad experience due to long nails from this lady."