Scissorhands London/OP Cosmetics London Ltd. Reviews Summary

Quality of Service

Pros:

• "Absolutely exceptional service and couldn’t be happier with my hair!"
• "The results were absolutely superb! Soft and manageable."
• "Mito did such an amazing job! I will definitely be back!"
• "Great haircuts, some of the best I’ve had! And amazing colour treatments too."
• "I have been going to Mito's salon since forever and I would not let anyone else touch my hair ever again."

Cons:

• "Unfortunately, I didn’t actually get my hair done from this place as they had a very pricey surcharge for longer hair."
• "APRIL 2021 UPDATE: Unfortunately I can no longer recommend this salon after my last experience where my hair was left brassy & streaky."
• "Truly appalled by my experience at this salon. There was no information at all on the voucher suggesting extra costs for 'thick hair'."
• "I’ve had to wait almost a year to nurture and recover the health of my hair after an absolutely toxic keratin treatment at this salon."
• "Worse experience ever in my life. I booked appointment for 15:00 o'clock and there was another 2 girls with me, same with Groupon voucher for a hair treatment and haircuts."

Customer Service and Atmosphere

Pros:

• "Mito greeted them with fun conversation to ease their nerves."
• "It's such a lovely experience; It's a family run place and it really shows!"
• "Friendly, unpretentious salon - just decent haircuts!"
• "Had a lovely experience, was offered a drink as soon as I came in."
• "Amazing experience. I came in with a tangled mess and left with beautiful and silky hair."

Cons:

• "To be completely honest, I believe that this is the worst hairdresser I have ever encountered."
• "Had been going here for over and year, but my most recent visit was very unsuccessful."
• "Overall horrible experience. I bought a dry cut through Treatwell as I was looking for someone who knew their way around dry cuts with curly hair."
• "AVOID! Haven’t even had any service and it is horrible already. They have changed my appointment without telling me."
• "WORST customer service I have ever experienced. The man on the phone was very rude not helpful and hanged up the phone in my ear."

Value for Money

Pros:

• "Got the groupon and glad I did! Mito is a warm and authentic hairdresser with none of the up-selling bs!"
• "First salon that has not pushed sale on other products - refreshing to say the least."
• "The cuts are super reasonable even for a student living in London."
• "I got a groupon voucher and was a little hesitant as I’ve struggled to find a good hairdresser in London. I was delighted with my haircut."
• "Fabulous find. Amazing products, beautiful family run business. Superb results."

Cons:

• "Unfortunately, I didn’t actually get my hair done from this place as they had a very pricey surcharge for longer hair."
• "I've never been anywhere for a beauty treatment that didn't work and I had to pay again with no assessment to see why it didn't work."
• "Firstly, the place is busy and understaffed so the stylist is serving few customers at same time jumping from one to the other."
• "They messed my hair up but did agree to redo it for me and charged way too much after a dispute about my Groupon voucher."
• "Fraudsters. Took my money, did not cut my hair (were dealing with other customers)."