Brooks and Brooks Reviews Summary

Staff and Service

Pros:

• "I highly recommend her services and for me, she is the to-go person in the future!"
• "Today Oliver gave me a look that is easy to manage and yet extremely stylish."
• "Had an amazing cut as always from Russell. Been going to him for over 25 years and have followed him from when he was at a different salon outside of London."
• "With some subtle changes Roman created a nice refreshed look for my hair which has been a real confidence booster."
• "Charlie's expertise not only transformed my hair but also restored my confidence."
• "I am thrilled with the result and highly recommend Oliver for his creativity, artistic flare and care."
• "Sam was amazing. I told him I wanted my hair lighter but due to it being very curly I needed something that wouldn't cause my hair too much damage."

Cons:

• "At times, I am disappointed with the reception when they say 'it is a waste of time to book time for cutting your hair'."
• "Just awful!!!!!! Specially for the small fortune I ended up paying for it."
• "I did have a very good hair cut with Jamie But I had the worst experience in my life with the hair colour."
• "I am so upset to have wasted my time and £190."
• "Definitely not worth the amount of money paid as it looks the same. Nobody noticed a change in my hair."
• "She was a bit pushy, didn’t listen very well to my requests."
• "The hairdresser kept walking away, and ultimately didn’t do what she said she would. I am extremely upset."

Salon Atmosphere

Pros:

• "The salon is so tidy and cozy."
• "Chilled atmosphere, polite, friendly staff and Covid secure if you're feeling a little anxious about that."
• "The salon itself is stylish and easy to get to, meaning you can fit in a day of shopping too."
• "Everyone is friendly and makes you feel welcomed."
• "Professional, kind, helpful, and... again, SUPER PROFESSIONAL! You feel fantastic after being in Brooks and Brooks, they get the best of you!"
• "The salon staff is super friendly and cooperative."
• "I love them! B&B are like a family."

Cons:

• "Found the salon to be slightly cold and unwelcoming as opposed to other salons I've been to."
• "The card machines were also down. While these are out of control technical issues, it was not a great impression."
• "Such a shame that I found salon so unhelpful after the colour disaster."
• "Also apparently boiler issues meant that the hot water ran out midway through the shampoo, and it had to be finished with frigid cold water."
• "Complained to the admin via email after the trainee promised a free colour for helping her pass her exam test and never replied to my msgs...neither did the salon."
• "Bit unprofessional on that account! Found the salon to be slightly cold and unwelcoming as opposed to other salons I've been to."
• "Wouldn't rush back in a hurry purely due to the unwelcoming atmosphere in the salon."

Value and Pricing

Pros:

• "Not the cheapest option, but good value for the service received."
• "A cut and colour with her was incredible value for the price."
• "I took their advice on the style that would suit my face cut and I was delighted with the results!"
• "Simply the best! Outstanding cut and styling from Russell and colour from Paul."
• "I've been going to Brooks & Brooks for a number of years - I always know I will get a great result."
• "Louise cut and styled my hair beautifully and exactly how I wanted it."
• "You successfully turned a 'mumsy' 63-year old into a foxy young chick."

Cons:

• "This is a good hairdressing salon with very friendly staff, nice atmosphere etc, but I often have issues with the pricing being different to what it says on the app."
• "Hideous. I really regret going here... the style is hacked, doesn't suit the texture of my hair and only works if I spent hours styling it."
• "I will never go back! The colour was not what I wanted, had to go back to fix it."
• "I strongly do not recommend anyone to do a hair colour at Brooks and Brooks, it’s the worst hair colour in the last 22 years."
• "AWFUL! I would give 0 starts if I could. They took a sample of my hair and said they would get back to me to see if the colour lifted. Its been over a month and I've called them three times to ask for an update and they just kept saying they would 'give me a call soon'."
• "Cannot cut straight if their life depended on it... Really unprofessional quality of work and a complete waste of money - go elsewhere!"
• "They would have to pay me that amount of money to come out looking like that and I would not accept it."