Address: 53B Allitsen Rd, London, NW8 7DE, United Kingdom
Phone: +442074830778
Rating: 4.3
based on 139 reviews.
Customer Service
Pros:
"I gave them a call, left a voicemail and they actually called me back to schedule an appointment (a miracle!)."
"Despite I was running late because of the traffic they were very kind and no drama was created which made feel even more welcomed."
"The Passion Hair team is always super friendly and professional."
"The staff was all very kind and professional, and the haircut itself was great."
"Wonderful customer service from the reception staff too!"
"The whole team were very friendly and I will definitely be going back."
"I am so pleased I found this place - they were so friendly! Definitely recommend!"
Cons:
"When I pointed this out he was horrible to me."
"Nothing makes me want to warn people to stay away but I was shocked at this lack of customer service."
"Very rude staff with 0 customer service."
"The first time I called to book (I bought a Groupon), the person that answered the phone was rude and in a hurry, told me they didn't have any appointments until September."
"In the salon, I felt VERY uncomfortable because of the comments that I received from one of the hairdressers."
"Another member of staff kept coughing without wearing a mask or covering his mouth."
"She started arguing with me and made a scene in front of two other clients."
Salon Atmosphere
Pros:
"Really cute salon, and very welcoming."
"It is a lovely small salon and I would recommend it and will definitely be going back."
"Place is super sweet, clean and gives a homely feel."
"The salon is quite cosy and staff very friendly."
"Beautiful little salon. Really pleased I found it."
"First impression stunning bright clean luxery and cosy salon with friendly professional staffs greeting to settle you in as soon as you walk in."
"It is a beautiful and cosy salon and has friendly staff."
Cons:
"I traveled far to the salon for them to refuse to serve me."
"The salon is very small which isn't necessarily a problem but it felt a bit claustrophobic at times."
"Dodgy little salon."
"Very poor quality salon! Totally ruin my hair, the staff is rude, unprofessional, and lacks skills!"
"Bizarrely the TV channel was on a TV show about murders and crimes so I was looking at some quite distasteful scenes throughout my relaxing service!"
"I was left with brasy bleached highlights (no hair dye was used, contrary to my voucher) Do not recommend using their services."
"Visited the salon today after seeing they had good offers advertised on the website and seemed really professional and high end, just to experience a 6 hour disaster."
Value for Money
Pros:
"I buy a voucher for my next visit that lasts a year and saves me quite a lot of money."
"All of this for only £65."
"Had a groupon voucher with an amazing deal - cut, colour (baliage) and blow dry and styled all for £70."
"Definitely worth it!"
"Great value for money."
"The package I selected also included a treatment and a blowout, which was of high quality and great value for money."
"Easily found free street parking right in front of the salon which is really cosy and cute."
Cons:
"On top of a groupon voucher was shamelessly charged £ 55."
"I got charged a ridiculous fee plus she lied to me that it initially cost £60 and then got me feeling really guilty."
"Would’ve been 5 stars if they’d made it clearer that there’s an extra charge for long hair."
"I end up paying 190 Pounds on top of my voucher. I didn't get proper explanation apart from that I have a long hair and they used some special treatment."
"Also, I went for a trim and apparently they charged 10 extra pounds for the length of my hair."
"I was given a high amount and when I asked for a breakdown of total I ended paying less."
"I've been overcharged, paying double in the past two times."
Quality of Service
Pros:
"Olga and Jetna did a fabulous job! Would highly recommend!"
"All the staff listened to what I wanted to achieve with my hair and we're really helpful."
"So so happy with my wash, deep condition, cut and blowdry!"
"Had the hair cut in August with Maria. She was really nice and professional, I love the result."
"I had my hair highlighted and cut by Joey today, I asked for a natural colour as i am naturally blonde and I can honestly say I have never been more impressed."
"Absolutely love my hair after a wonderful visit today."
"My hair was coloured by Dita who did an excellent job - she managed to match the color I was asking for almost exactly and it looks amazing."