Pronovias London - Wedding Dresses Reviews Summary

Customer Service

Pros:

• "Theresa made us feel very comfortable and when we returned to buy the gown the rest of the team were extremely lovely too."
• "I never felt pressured to buy, and I was given a long time to consider each dress in my appointment."
• "I came with my mother, maid of honour, and mother of the groom at the weekend just gone, and we were greeted by warm, friendly staff, served a glass of champagne, and given plenty of time to browse the many beautiful dresses and select the ones I wanted to try."
• "I would recommend Tina as she is incredible at finding styles that will suit you as well as being kind and patient."
• "Maggie was honest, very professional and friendly."
• "Simply exquisite. Zoritsa was truly amazing, she looked after us from the moment we walked through the door, with a warm welcome, big smile and glasses of Prosecco."
• "Amazing dresses, with absolutely lovely and very helpful staff!"

Cons:

• "While the dresses seem beautiful online, the samples that you try on in store are dirty and tattered which really takes away from seeing what you might look like in one of them."
• "Very disappointing for an appointment that I had to pay for as well... What did I really pay for? I'm not sure."
• "Its expensive, the dresses aren't in great shape and they expect you to pick the 5-6 dresses you want to try on BEFORE you get there to 'save time'."
• "They only had about half of the dresses I wanted to try on which I find odd for a flagship store."
• "They are a very well-known massive wedding dress retailer so they don't care about providing great customer care."
• "If I could give zero review I would. It was the first time I went to Pronovias and I had the worst customer service ever."
• "Customer service is appalling."

Dress Quality and Selection

Pros:

• "I think the dresses are absolutely gorgeous and timeless."
• "Pronovias Bond Street had so many dress options I wanted."
• "There is a large selection of dresses in tons of silhouettes."
• "They have some beautiful dresses."
• "The dresses are beautiful and high quality."
• "The dresses are top quality."
• "The wedding gowns are dreamy and lovely that comes in variety of textures and designs which can fulfill every bride's vision of a perfect wedding dress."

Cons:

• "The quality of the dresses did not seem good enough and the standard of how they were kept."
• "Dresses are a bit pricey."
• "None of the dresses were of a decent size."
• "The samples that you try on in store are dirty and tattered which really takes away from seeing what you might look like in one of them."
• "Although, the dress turned out to be higher than the advertised price."
• "Purchased a dress from here 1 year ago, went to collect my dress this week and it’s FAULTY."
• "However the dresses provided to try on were in an awful condition. Dirty, ripped and with defects."

Appointment Experience

Pros:

• "We were greeted with Champagne and then taken down to the lower level where we had a room with dresses to ourselves."
• "The staff did a great job making me feel as comfortable as possible and there was no pressure at all to pick / buy a dress."
• "I could not have asked for a better experience than Pronovias."
• "I would recommend this store without hesitation!"
• "I highly recommend Pronovias Bond Street, the service has been incredible from start to finish."
• "Was able to try dresses which suited me and special thanks to Zori who was super nice throughout the whole visit."
• "I've had an absolutely wonderful experience at Pronovias' Flagship Store on New Bond Street."

Cons:

• "Very strange experience, almost like they didn’t want us to buy a dress! Nice dresses but really let down by the service."
• "To think that I was charged £40 for this is unbelievable."
• "The service should have been a bit more extra ;-)"
• "Nice dresses but too much effort for the money."
• "The selection of dresses weren’t too great (far more on website) and not very budget friendly."
• "The service was quite slow."
• "The appointment prices are quite steep - £30 for a weekday and £50 for a weekend – but this was taken off the price of my dress when purchasing."