London Bride Couture Reviews Summary

Customer Service

Pros:

• "Everyone who assisted me at the shop was professional and supportive."
• "Thank you ever so much for making my experience with you such an effortless one during a very stressful time."
• "The sales ladies were friendly, patient and they know their stuff."
• "As soon as I got there I was met with such committed and professional staff that immediately made me feel comfortable."
• "The team there are quite exceptional in how experienced, professional and welcoming they are."
• "Everyone was incredibly warm and excited for me."
• "The staff are welcoming and my overall experience has been good."

Cons:

• "I thought about making an appointment here but was turned off by how rude the person on the telephone was."
• "So beware - if you want friendly professionalism, avoid this store."
• "The shop assistant has no idea what’s going on."
• "DO NOT GO HERE! Rude service, unhelpful, unfriendly."
• "They became regularly condescending and rude, for no evident reason."
• "London Bride Couture has absolutely awful customer service and the owner Mandy in particular is very rude."
• "The service was appalling."

Dress Selection and Quality

Pros:

• "The dresses, at a reasonable price point, are beautiful quality."
• "Absolutely beautiful shop where my sister in law to be found her dress."
• "The most beautiful and unique wedding dresses!"
• "They have a great collection of dresses in a wide range of price and style."
• "Amazing range of dresses that will suit an array of budgets."
• "London bride boutique has a wonderful selection."
• "This bridal store has an excellent range of dresses and is a great place to try a variety of styles for your wedding day."

Cons:

• "Dress samples tired, not a large range and if you are looking for a higher end bridal gown it’s not the place to go."
• "The selection was terrible and badly displayed."
• "Great dresses but not very size inclusive - was told their samples only go up to 14!"
• "The website is very deceptive, the selection was nothing like I was led to believe from the range on the website."
• "The dress is pulled out with the extra material THAT IS COMPLETELY DIFFERENT LACE TO THE DRESS!"
• "They also tried to hide a flaw on the hem of the dress only acknowledging it when I pointed it out."
• "The design was absolutely nothing like we had requested or what they said they were going to deliver!"

Alterations and Customization

Pros:

• "It needed some major alterations and Tina worked wonders on this and the bustle for the evening."
• "The team made the tweaks and minor additions to it beautifully (and quickly!), I couldn't have felt more comfortable and I loved every moment wearing it."
• "They can really do wonders with their tailoring, and make every dress unique according to your needs!"
• "The ladies were so helpful and had some fantastic ideas on how to make my chosen dress unique to me."
• "Tina, who handles the alterations is very patient and really makes sure you are comfortable and everything fits perfect."
• "Even during alterations the owner was more than happy to give her suggestions on some of the alterations that needed to be made."
• "This shop also recommends the most wonderful seamstress... Ingrida. She added some cap sleeves to my dress and did the usual alterations."

Cons:

• "She damaged it beyond repair as she shortened the linings too much."
• "The new tailor said that the seamstress' work was remarkably bad; the dress alterations were not even symmetrical."
• "They initially tried to tell me this was where it was pinned, later admitting that it was actually there mistake although at no point did they apologise."
• "Ultimately I have paid thousands of pound for a dress which isn't the one I ordered."
• "They suggest dresses that would suit you and that you should try so they really add value."
• "They don't respond to emails for over two weeks, if ever."
• "They refused to help further and alleged to my father that I had come in loads of time."

Overall Experience

Pros:

• "Thank you for helping to make it a really special experience!"
• "I have had an amazing experience with the online bridal consultation."
• "Would highly recommend."
• "I had an amazing experience with this shop."
• "Highly recommended!"
• "I would highly recommend London Bridal Couture for a friendly, fun and bespoke dress service."
• "Their customer service and alterations service are wonderful and, thanks to them, I know I'll feel great on the day."

Cons:

• "I absolutely hated my dress from here, I left crying and I hated the service."
• "If you want a relaxing, no stress with dress type experience DO NOT GO HERE."
• "Left the shop crying."
• "It’s £30 and you feel like your are an inconvenience."
• "Hope she enjoys the 200 she took from me to destroy the dress."
• "The whole second experience felt rushed, impersonal and really fake."
• "The only stress for my day was this dress! AWFUL SERVICE AND COMPLETELY RUINED MY DRESS!!"