Mirror Mirror London Reviews Summary

Customer Service

Pros:

• "The shop was amazing and contact with Becca until I got the dress was top notch!"
• "This really is a wonderful shop with such friendly and helpful staff and of course beautiful dresses!"
• "Natalie was amazing. Was really anxious upon arrival but left feeling so excited."
• "I genuinely cannot thank the Mirror Mirror team enough, especially Meb and Becca, for going above and beyond and being so supportive throughout this journey."
• "The team were amazing from the get go - Meb was totally honest in what suited me and she helped me turn a dress I loved to a dress I ADORED."
• "I would certainly recommend Mirror Mirror London Bridal shop to everyone."
• "I would highly recommend to anyone."

Cons:

• "Both me and my friend feel uncomfortable with the attitude and body languages of the stylist."
• "The obnoxious staff made myself, my Mum n my Nan feel like we were an annoyance."
• "Even if I had have found a dress in Mirror Mirror I wouldn't have bought from them. Couldn't wait to leave."
• "For my first fitting the lady helping to adjust my dress was very unfriendly, not making eye contact or answering questions."
• "The assistant who was now a new lady, became very irate, making faces at me."
• "They didn’t make clear about the 420 pounds for initially, which give them excuse for any extra charge."
• "They are greedy boutique rather than a nice place for your happy big day. Save your day from Mirror Mirror."

Dress Fitting & Alterations

Pros:

• "Meb (my seamstress) was absolutely amazing and helped me through all my questions and made sure the dress fit me perfectly."
• "The dress fitted me like a glove, and Shamel was a perfectionist in making sure the dress length was absolutely spot on for me as well as hand sewing on my belt."
• "Vanessa was a great help in all of it, she gave me honest advice and was always straight to the point."
• "They are happy to alter the dress if there's something just a little off for you and by the time you have your last fitting that dress will be the best dress you've ever worn."
• "Meb and the team at Mirror Mirror went above and beyond to create my perfect dress."
• "Alterations with their seamstress Sandra were also just perfect."
• "Meb fitted my dress perfectly and the three fittings I had with her were light-hearted, fun and reassuring."

Cons:

• "On top of this the jacket they made kept on sliding off and they advised using sticking tape."
• "On the next visit it was huge, it went from two sizes too small to two sizes too big."
• "They broken my dress but want to charge me for repairing it."
• "On my wedding day, the sticking tape wasn't enough and the jacket kept coming off of a dress which was too big."
• "I unfortunately had a problem with the designer changing elements of the dress when I got my dress."
• "During their alteration, my wedding dress’s sleeve is broken accidentally."
• "I didn't add that in fact on the morning of the wedding, my Mum hand-altered the dress to make it smaller at the waist, otherwise it would have been falling off!"

Shop Atmosphere & Experience

Pros:

• "The whole experience was absolutely amazing and I was so glad I found my dream dress."
• "An amazing selection of dresses and wonderful shop!"
• "Lovely shop, great selection of dresses and extremely helpful and polite staff."
• "Lovely wedding dress shopping experience! I had my own room to try on dresses so it was very private."
• "Great shop, excellent service and memorable experience! highly recommended!"
• "The shop is lovely and bright, coupled with a fantastic selection of dresses and the vision to create something unique."
• "The boutique itself is beautiful, the dress and accessories selection extensive."

Cons:

• "I am so glad I didn’t pay the fee for a Saturday appointment. Despite letting them know the sort of dress I was looking for and my budget prior to my appointment when I arrived I found absolutely nothing in A) the style I wanted B) my price range."
• "We were a little disappointed that our pre-booked appointment started 20 minutes late."
• "After trying on three dresses that highlighted my lumps and bumps, I felt the sales assistant was losing patience with me."
• "I couldn't help but notice that there was a lack of proactive engagement and enthusiasm from the consultants."
• "No warm greetings, no drinks offered."
• "The room we were in had a slight unpleasant smell, which detracted from the ambiance."
• "These can only be done Mon-Fri during office hours and absolutely not at weekends or in the evenings."