The Sports HQ Reviews Summary

Customer Service

Pros:

• "Rob in customer service went above and beyond by sending me a replacement delivery to Ireland at the company's expense."
• "I received excellent service from Barrie on the help desk in answering my queries and taking my order."
• "Barrie could not have been more helpful. Barrie arranged a new one to be sent and the faulty one to be collected."
• "Very impressed with you chat line. Nick and Barrie were very helpful."
• "The level of support provided by Barrie was amazing."
• "Can't speak highly enough of their customer service."
• "Very efficient and professional customer support from start to finish of the process from Barrie Forrester-Smith and would certainly recommend to others."

Cons:

• "Both were rude and John was particularly unhelpful."
• "Neither showed any empathy at all!"
• "PHONES NEVER ANSWERED, ONLINE CHAT, NO REPONSE - EVER, NO REPOSNSE TO EMAILS - WORST CUSTOMER SERVICE EVER."
• "Awful customer service will do anything to try and get out of giving a refund."
• "This company I believe has the worst customer services I have ever come across."
• "Absolutely hopeless customer service."
• "Their customer service is disgusting."

Product Quality

Pros:

• "The machines do what it says on the tin!!"
• "So far they are amazing and good quality. Very price worthy."
• "All good quality and at a good price."
• "The clubs are perfect."
• "Purchased a waterproof golf suit (Jacket & Trousers). Very good quality."
• "The treadmill is excellent, easy to set up and use."
• "Their clubs are pretty decent too, especially at the price."

Cons:

• "Bought a very poor quality treadmill from them."
• "Received a damaged treadmill in November and was returned same month."
• "Bought a treadmill and the speed button doesn't work properly, it looks like it's been used."
• "Framework bent, and unusable."
• "Bought a treadmill which was not fit for purpose."
• "I bought a TXI running machine off them Sept 2014 which first of all the display was in a foreign language and after a few months the display stopped working all together."
• "Then we found out when the rubber you run on just folded over on it's self, the board underneath had been slowly splitting and in the end had just fallen apart."

Delivery & Returns

Pros:

• "I purchased a cricket bat with an express delivery and received all ok the following day."
• "Delivered on time as requested (Next day delivery), arrived in less than 24 hours."
• "The fast delivery enabled me to keep my motivation to improve my health in lockdown."
• "They arrived almost within 24 hours of ordering, they were safely wrapped and came in perfect condition."
• "I place an order for a treadmill on Wednesday at 11:30 and it arrived the following morning at 10am."
• "My order was processed, completed and delivered within 24 hours of order."
• "Delivered Next Day. Absolutely Bloody Fantastic."