Nando's Stratford Reviews Summary

Customer Service

Pros:

• "Staff couldn't be friendlier, food is always great and just an all round good vibe."
• "The security guard was nice enough to let us wait inside as it was cold out and we had 4 kids with us."
• "Love the new refurbishment of the place. Staff was very good and made sure my party was catered for."
• "The cashier lady taking payment was friendly communications & helped me find my Nando’s point via my phone."
• "Great service by 'Mehmet' as my daughter suffers from an egg allergy, the gentleman guided us through the menu."
• "The staff member Name Zahid went above and beyond to assist us with our baby."
• "The staff treated me with genuine warmth and courtesy throughout my visit."

Cons:

• "Very rude and unapologetic customer service by Maria(buddy)."
• "Paula the lady who served me has absolutely thrash customer service."
• "Wouldn’t even rate one star .. really bad customer service spoke to one lady over the phone after being on hold for more than 30 mins."
• "Staff are lazy, loud, non professional and they’re unorganised."
• "Worst customer service from all the Nando’s I’ve ever experienced, I love my Nando’s and I am a regular customer but I am appalled from the service I’ve received with the racial discrimination."
• "Extremely lazy and rude manager. Made eye contact with her twice and had my hand up for table service for around 10 minutes."
• "Absolutely horrible service, with zero skills in customer service."

Food Quality

Pros:

• "Food was really good as usual, as expected of Nando's!"
• "The food is typically at good standards and how you would expect the good quality from Nando’s."
• "The food was delicious."
• "Food was very nice and Samantha my waitress was absolutely amazing."
• "The chicken is very tasty and succulent."
• "Food was hot & fresh, chicken was grilled with love & chips was nicely seasoned especially the peri peri chips."
• "The food was not only delicious but also served with precision."

Cons:

• "I love Peri peri wings of nandos,So whenever I want to have wings I choose nandos but unfortunately today I visited this branch for takeaway and the wings were not properly cooked."
• "Nice place, very helpful staff, though the food wasn't great. I had a double burger and the chicken wasn't cooked enough."
• "Chicken is extremely dry when taken away, but decent when dining in."
• "Chicken was well cooked. However, the burger, we got the butterfly (thigh) burger, that was terrible, chicken was over cooked and dry."
• "Food was ok this time. Chicken was overdone and had burnt taste."
• "My chicken breast was so dry I couldn't swallow it."
• "Food was badly cooked. The chicken wings were very dry, the thighs were undercooked and the mashed potato was lumpy, dry and cold."

Wait Times

Pros:

• "Food was great and it arrived on time."
• "Ordering was made easy and was quickly served with a friendly smile."
• "Meal was served quickly once a table was available."