608 Vets in Solihull - 24/7 vets in West Midlands Reviews Summary

Staff and Service

Pros:

• "Absolutely amazing vets. Really caring vets, kept me well informed and always happy to answer questions."
• "Fantastic Staff from the minute i phoned up, i was given the best advice."
• "All the staff are friendly from the receptionist to the nurses."
• "The lady on the phone was so helpful when calling out of hours."
• "They respond professionally to any feedback and value your opinion."
• "Compassionate and caring vets. The staff on the front desk are friendly and polite."
• "Very friendly staff. Vet went above and beyond with explaining what course of treatment would be taken and practiced Co operative care with my husband's guide dog."

Cons:

• "No one rang that day or for 5 days. Then she rang and said, she’s ringing to let me know tests were OK Really was not even interested to know HOW was MY CAT!!"
• "Shame to have to write this but my experience with 608 (Solihull and Acocks Green) recently has been poor."
• "update: i’ve tried emailing you and it’s been over a month with no response?"
• "Don’t know what has gone wrong, but certainly the last 2 years have forced us to now look elsewhere."
• "Email replies and return phone calls don't always happen as quickly as they might."
• "normally have a really good experience with 608 receptionist, however a couple months ago we phoned in saying our kitten is not eating and she feels cold and we would like her to be seen straight away. receptionist told us to keep an eye on her but didn’t book us in."
• "Would have given 5 stars but for the fact its sometimes difficult to get through on the phones."

Compassion and Care

Pros:

• "They are extremely compassionate and showed care and respect to our little hamster throughout."
• "This is a wonderful practice that are 100% compassionate. There isn't anything that's too much trouble."
• "Vets and all other staff including receptionists were so kind, professional and caring."
• "They also don't chase you aggressively for payment and have always been willing to be flexible with payment which I always appreciated."
• "608 vets showed amazing care to my cat."
• "They are the best Vets all wonderful staff, happy, helpful, caring and Professional."
• "Trustworthy and caring staff. They’re truly amazing."

Cons:

• "Absolute joke of a vets!!! Phoned them as my chihuahua has been stung by something and is extremely distressed and was told take her somewhere else!"
• "This is sooo appalling. This is a money making, business. Unacceptable behaviour towards helpless animals and their owners."
• "If you want the correct care for your animals, please avoid this vet practice."
• "Still very confused and devastated at loss of my dog... after spending over £1300 on xrays/ ultrasound medication... that i never got a proper diagnosis."
• "If i could, i would rate them a 0/5... The vet herself was like the kitten is fine we cannot do anything."
• "Suggests tests that are unnecessary, failed to diagnose a simple Issue-costs of out of hours and all the subsequent ‘test results’ excessive."
• "I took my dog who has long history of uti’s in to get treatment for yet another one, only to be told I was wrong and gave me supplements to treat inflammation instead."

Facilities and Accessibility

Pros:

• "The wait was minimal in the waiting room and parking was fine."
• "The facilities here are clearly top."
• "Parking round the back as well as front."
• "They now have a separate waiting room for cats and small animals away from dogs too which is much better."
• "They have their own in-house 24/7 service, meaning as a minimum a vet and vet nurse are on duty round the clock."
• "Excellent in-house facilities which reduces the likelihood of having to go elsewhere for certain treatments."
• "Parking can be an issue, however those travelling by bus will be happy, as the 37 stop is only a few footsteps away."

Cons:

• "Only problem is there is quite a small car park so sometimes a problem at busy times."
• "Car park is a bit tricky as it fairly small but can't be helped with the covid restrictions."
• "I had to chase numerous times to get antibiotics to then be prescribed the wrong amount - 3 visits in total before I had the right number of tablets!"
• "Extremely expensive and misleading when called for fee. Will never use again."