The Lanesborough Grill Reviews Summary

Food Quality

Pros:

• "The food was incredible... From the canapés to dessert."
• "The execution of food is really good in that everything is perfectly cooked."
• "The food was divine!"
• "Food was superb. Loved the Beetroot and cream cheese macaroons!!"
• "The food is at an extremely high standard."
• "The food was sheer perfection - flavoursome, well paired and seasoned ingredients."
• "Every single dish I had was delicious and their presentation were nice."

Cons:

• "The starters and deserts on the set menu were very disappointing for everyone."
• "Presentation of food was good but taste and portions were mediocre and small."
• "The food combinations are, at best, only good and at worst unenjoyable."
• "The food itself was very poorly made and the fish from the second course somehow made its way into the desert."
• "We thought That we're gonna eat french original and tasty food but we ate french disgusting food."
• "Food was so low grade - eg. duck terrine bland, turkey overcooked and super dry, pudding was half cold/warm, gluey ... inedible."
• "The food was at best bland and the desserts we found inedible."

Service

Pros:

• "Staff members were so kind and polite, really made us feel comfortable throughout."
• "From the moment you arrive, everyone is on hand to escort you to where you need to be, very welcoming and nothing is too much for them."
• "The staff are attentive and want to make the experience as special as possible for you."
• "Staff were really tentive and very knowledgeable of the dishes and wine they served."
• "The staff were all so very welcoming and couldn't do enough to make sure we were comfortable and you had what needed and wanted."
• "The staff going above and beyond."
• "The staff is friendly and extremely attentive."

Cons:

• "Although we paid the 15% service charge, on reflection it was not worth the service we received."
• "The surliness of our waitress was extreme."
• "Staff are extremely busy, avoid eye contact and it's hard to grab anyone's attention."
• "Less than attentive staff, or at least our waitress was."
• "Most serving staff not wearing masks properly, had to be asked to do so many times when serving us."
• "The service was a bit disorganised - we had 5 different servers, asked for our dessert order twice.. felt rushed overall."
• "Service was not on point either. Very slow, even though there were a number of staff members present."

Ambiance

Pros:

• "The ambiance is very elegant and intimate with the chandeliers, low light and music."
• "Incredibly cute atmosphere! had very good and delicious food accompanied by live piano."
• "The dining area was inside a majestic Victorian solarium."
• "Stunning/elegant decor, great food, and wonderful live music (on a Friday night)."
• "The decor is amazingly beautiful."
• "The room is gorgeous, filled with natural light, chandeliers and lavish furniture."
• "The setting is beautiful and takes you to a different time."