"Very friendly staff, clean store and hearty, freshly cooked food."
"The Man serving was so kind and friendly and efficient... super just super lovely."
"Staff are nice and polite."
"Staff are very friendly and coordinated, and the products are reasonable prices."
"Staff are so friendly and polite."
"Love the place!!! Deserve 10 stars and more! All staff gave excellent service."
"Staff are so friendly and coordinated, and the products are reasonable prices."
"Japanese Centre Ichiba is a great place to buy imported goods and eat Japanese food."
Cons:
"I found the service it’s very poor in store especially female staff in counter always happen to be no smile, rude."
"When I asked for extra tempura flakes (it’s free at the collection counter), the lady there looked very annoyed."
"Got a chicken katsu curry to takeaway... However the service is very slow and prices eye watering."
"Staff have no idea what’s going on, which till to use, very unorganised."
"Staff unfriendly and helpless. Doing everything on their hand to make your day a misery."
"Great Japanese supermarket and associated eatery with a variety of ramen, udon, tempura and curry dishes. You can also do yakiniku on a few of the tables with a built in grill."
"The Japan Centre located in the second floor of the White City Westfield mall is a combination of retail shop, eatery and restaurant. While the retail space is large, the variety of items on the shop floor is not significant when compared to the Longdan Oriental Supermarket in Camden."
"Great food as I come here for lunch quite often. However. I just had an unpleasant experience with their casher - Nami. The attitude she gave me was very rude."
Food Quality and Variety
Pros:
"Hearty, freshly cooked food."
"Tried the oyster bar - really delicious, very fresh, served with lemon and ponzu sauce."
"Good variety of food choices, cold beer & just a fun environment."
"The sushi was amazingly fresh. I loved my Katsu curry."
"Had a super delicious piri-piri tonkatsu ramen and sushi set. The broth was rich and tasty."
"Mochi donut was very good: chewy and melts in your mouth."
"Great japanese restaurant in Westfield, London...plus you can shop anything Japanese here."
"The restaurant is canteen style like macdonalds and not table service, so you queue up and pay and they give you a thingy that vibrates when your food is ready and you go up to collect it."
Cons:
"The quality of the food was terrible and nothing like their restaurant counterparts, the udon was like instant noodles rather than freshly made ones."
"Food left a lot to be desired. No one really ensured tables were clear for people to sit down and enjoy their meal."
"Bakery products are discounted towards end of day, okay to try but tend to be quite stale so you don't get the nicest experience."
"The second visit was a bit more disappointing, as they had no vegan meals left."
"They include a weight of plastic tray when they scale sashimi so you end up paying quite a lot of money just for packaging."
"Food was not bad but not good either… I would expect better from the company which partially owned by Japanese government…"
"The ramen is amazing! Large bowls with exactly the right amount of spiciness. Not very cheap, but worth it."
"We had had great experiences in the past at this place, but today was a terrible one. The ramen was very salty, and the chicken karaage was so undercooked I couldn’t even finish it."
Store and Product Selection
Pros:
"You can find various Japanese food there like sushi, sashimi and ramen."
"Great hot food Sake and shop with wonderful Japanese finds that we absolutely loved browsing and buying!"
"Store is well stocked, tidy and staff are very friendly."
"Loved this market. They were able to capture what true japanese ministic is and theie whole shops trully feels like somewhere taken from Japan."
"A good selection of Japanese products and decent prices."
"Paradise for Japan lovers like me!!"
"The supermarket had lots of Japanese goodies, noodles, ramen, udon, snacks, seaweed, Japanese seasonings and sauces, hotpot ingredients of all sorts."
"Decent sized Japanese supermarket although I’m not as sure it is as big as the shop in central London. Good selection of items but little or no toiletries."
Cons:
"It used to be my favourite place for special snacks but obviously I see how they gone down with quality. From 5 to zero."
"The Japan Centre had a great array of Japanese products there’s no doubt about that. But the prices are really really pricey compared to other Asian supermarkets."
"Tad expensive (even by the Japanese supermarkets' standard) but very good range and they have some products which are not available anywhere else."
"The prices are generally quite expensive."
"Good choice of products and fair prices. When it comes to food however there is scope for improvement."
"Extremely disappointed, we got the most expensive ramen on the menu, the Yokocho at £14.95, it came with 3 cold slices of pork (not sure about the extra pork it mentioned on the menu), menma that came straight out of a tin still tasted of tin brine, and most of all, it was a very tiny portion with very little broth."
"My boyfriend and I are regular customers here and we always appreciated all the products they had, but we had a sad experience this time."
"Didn’t have a good experience here… the queue for the food was long and there was only one person at the cashier… and he was the slowest and unfriendliest… he wasn’t even trying to speed things up…"