Nando's Whitechapel Reviews Summary

Food Quality

Pros:

• "The food is actually tastes better compared to other Nando’s I tried in Australia and USA."
• "As always the food, especially the sunset burger, was delicious! The sweet chilli jam is my absolute favourite."
• "Food was delicious as always."
• "Egli came back with extra potion of chips. Excellent customer service and as always great food."
• "The food is consistently delicious, and we highly recommend ordering the mashed potatoes and spicy rice."
• "Burger, corn and the salad were delicious, and for a sit down meal, at £14.50 no complaints."
• "The chicken is tender and beautifully charred and the chips have a delicious peri seasoning and are always fluffy on the inside."

Cons:

• "The chicken was very dry."
• "Food was average but dry and a lot of sauce was needed to enjoy the food."
• "Creamy mash looked very dark and pale not creamy at all."
• "The food was nice even though the garlic bread was very dry as well as some parts of the chicken."
• "Chicken had less flavour."
• "Food was cold, rock solid AND BURNT."
• "Food was average and chicken not the usual Nando's taste."

Service

Pros:

• "Services are great you won't have to get up from your table. Everything will be served on the table in most secure way."
• "Really nice guy called Jack was on the door today for lunch. Was really helpful and friendly."
• "Service was quick and courteous with online ordering."
• "Staff are very attentive and friendly. Never fail to get a seat and delivery is also fast."
• "Amazing staff, providing and exceeding a sensational level of customer service."
• "The service is great just like the chicken which is always fantastic."
• "Staff very helpful."

Cons:

• "One of the staff (Tina) is extremely rude and unpleasant."
• "It was really annoying when the staff gave our food in such a rude manner."
• "Staff members have a face that looks like they are personally having to cook from home and sell/serve in Nando's!"
• "The petite male waiter with a moustache was so rude."
• "Rude staff made me wait ages outside in the cold claiming there were no tables as they were busy."
• "The lady who served us, Ayrin was absolutely amazing."
• "Raquel was rude, confrontational and not helpful at all."

Cleanliness

Pros:

• "Toilets were clean."
• "As you first walk in, you are definitely greeted with a pleasant, warm Portuguese decor."
• "The branch is quite spacious and has an incredible view."

Cons:

• "The table was dirty and unclean (a huge ick) so I didn’t feel like ordering anymore."
• "Tables and floor dirty!"
• "Table wasn’t clean properly, when we sat on table we have clean ourselves."
• "The restaurant's cleanliness was a significant issue, as the tables and floors appeared neglected and not well-maintained."
• "Terrible hygiene in this place the seats and table super sticky."
• "The condition of the restroom was even worse, as it was utterly filthy."
• "The branch was dirty on this particular evening."

Ordering System

Pros:

• "Ordering from the app did not work. A helpful team member took our order at the till."
• "You order online from your table and drinks, cutleries, and sauces are brought onto the table."
• "Once you select the food you want from menu you have to go to the cashier, pay and order."

Cons:

• "Waited one hour and then realised they forgot to cook our order."
• "Was told to use the barcode to order food, 30 mins later Jack approached us and checked that we had ordered and said there had been a glitch in the system so it hadn't registered."
• "Ordering food is way too complicated. You HAVE to create a Nando's account, order and pay online."
• "New system where you have to scan code outside shop to be seated, and then scan again to order food which is fine but waiters told us they will bring out cutlery, food and sauce but had to remind them 3 times for each of it."
• "I been waiting for 20 min for a fork till they came and when I started eating the food was already cold."
• "Always over crowded, dirty even though the staff are only seen cleaning while your eating."
• "Long queue not managed, no information provided to customers queuing."