Pizza Express Reviews Summary

Staff Friendliness and Service

Pros:

• "From the moment we arrived, we were greeted by friendly staff."
• "The server was also brilliant and gave us their recommendations on the menu. Nice touch."
• "A friend and I went for dinner and we had the lovely Delia serving us. She was such a happy presence."
• "Held my 10 Yr old's birthday lunch for 10 friends last Saturday. Staff were so helpful and welcoming."
• "Our waiters Dila was amazing, what a fantastic knowledge about the all menu!"
• "Friendly staff nice restaurant, but the food has gone downhill."
• "Really friendly staff, fast and efficient service and GREAT food!"
• "Really nice staff and the manger Monica was very friendly."

Cons:

• "Although the restaurant was empty, it took 40min for our food to get to us."
• "Restaurant busy at 7.45pm, but no-one took our order until after 35/40 minutes."
• "Terrible service. Dead atmosphere. More interested in Deliveroo orders."
• "Arrived on a very rainy and wet Sunday lunchtime, greeted by someone at the door who was not very welcoming."
• "Absolutely poor. We were made to seat ourselves by the lady shouting across the restaurant."
• "The greeter at the front door came across as aggressive as if he was waiting for us to say we hadn't book so he could turn us away."
• "My little sons gf pizza was ordered to come with our starters and it was left on the serving hatch to dry out."
• "Horrendous service. The staff clearly didn't want to be there."

Food Quality and Variety

Pros:

• "Fantastic vegan and vegetarian menu. Great to see a solid choice of options."
• "Good service and tasty food as you would expect from Pizza Express."
• "The food is always of a high quality in this pizza express."
• "Really lovely food. Great selection for vegan options."
• "We had an excellent meal with a very friendly and attentive waitress called Dila."
• "I Really enjoyed my visit to the restaurant went for lunch, food was great!"
• "Had such a lovely lunch here it was my sons birthday and the waitress did a lovely thing on his dessert spelling out happy birthday."
• "This is one of the best Pizza Express that I've been to! Food is always hot and very tasty."

Cons:

• "Served a watermarked glass which looked dirty. The BBQ burnt ends pizza was not great."
• "Although the restaurant was empty, tables were not being cleared. A few mistakes were made with the order."
• "Restaurant busy, food not delivered for another 30 minutes despite many customers finishing and leaving."
• "Terrible experience this evening. Ordered lasagne and was told it wasn’t available just as everyone else’s food was arriving."
• "Pizza was incredibly thin, like a piece of paper, maybe 2mm thick?!"
• "While the restaurant was fairly empty, service was extremely slow."
• "When we came to the place with good expectations, but instead left hungry, ordered chicken breasts that had a terrible smell and look."
• "Very disappointed with the Gluten Free pizza that my girlfriend ordered."

Ambiance and Decor

Pros:

• "Had an enjoyable meal and great decor where we were too, a lot of effort to recreate a local bus destination blind."
• "It was really quiet when I visited, great to see the pizzas going into the oven and had an active vibe from the kitchen."
• "Our order was taken with great help on gluten-free options."
• "Great place to have a quiet dinner. Clean, welcoming, great food and amazing service."
• "The immediate areas were clean and well decorated with local pieces."
• "Clean. Relaxed environment and delicious food and drinks."
• "I like the sparkly new gold menu, although do miss the Veneziana pizza."
• "Great selection of pastas and pizza and really clean modern restaurant. Great addition to BH2."

Cons:

• "Restaurant was basically empty. There was 1 other table in. We had to ask to be seated."
• "Restaurant appeared to be very nice and clean. Sat down and the waitress immediately came over."
• "Visited this empty branch at around 5:30 on a Monday. 'We’re only accepting bookings,' the greeter said."
• "Service was slow but very helpful, very expensive for what we had to eat, not a regular pizza place I expected."
• "A waitress forced my friend to eat something she physically couldn’t due to a disorder and she was sick due to this."
• "Usual lovely Pizza friendly staff, although no matter how lovely the pizza, I always feel this particular fast food is very over priced."
• "This actual pizza express didn't actually do anything wrong. The service was ok. But just ok."
• "Visited today for an early lunch. Service was friendly and prompt. Restaurant soon became busy."