Pizza Express Reviews Summary

Service

Pros:

• "Service was very good and quick. Nice girl found us a table and they brought our drinks straight away."
• "Our waitress Hannah was really sweet and attentive and took her time to explain us how to use the app and rewards and helped us understand the menu better."
• "Anh - One of the best waitresses ever. She was super super kind, made me and my husband feel welcome and at home."
• "Amazing service with extremely kind and helpful staff, might be the best customer service I've ever received."
• "Very quick service and great ambiance."
• "We were served by a lovely team member Anh. Honestly such a credit to the company, nothing was too much trouble and so friendly."
• "Fabulous friendly staff, freshly prepared food, promptly served."

Cons:

• "The way that they spoke to us was disgusting and made us feel completely stupid."
• "Least interested Floor manager, no Greetings as we waited at the till to be seated ... felt so unwelcome."
• "She hesitated to give us a menu card and asked us if we were ordering food or if we were just here to use the toilet."
• "Waited 20 mins to be seen for a drink, during that time I could see 6 members of staff all standing by the kitchen."
• "Arrived and was seated and ordered. At no point did our server come over to check that everything was okay with our food or offer us more drinks."
• "Had an awful waitress who very patronising and made some derogatory comments."
• "Horrible service, will never come back again."

Food Quality

Pros:

• "The staff were friendly, the food was good and the view was great."
• "Delicious food as always."
• "Really good pizza in here. Also the Arrancini with pesto and rocket is to die for!"
• "This pizza joint is quite neat, it has great pizza for all including vegetarians, vegans, and anyone who has allergies."
• "The food was lovely and really enjoyed. Our waiter was called Nicholas and he couldn't have been nicer or better."
• "Great food and child friendly environment. Dough balls to start, very good pizzas for main course."
• "The food was better than at any other PzEx I've eaten at."

Cons:

• "The prawn were anaemic and still in their frozen shape (curley)."
• "Sadly, one of the pizzas was comically bad."
• "On a bbq burnout pizza had only 3 small pieces of beef."
• "Summing up, bad food, bad waitresses, not clean at all."
• "Garlic bread with mozzarella that actually DID NOT have garlic at all, pizzas that were tender, undercooked and bad dressings."
• "The chicken wasn't cooked well. The pizza is thinner than a tortilla. No cheese at all."
• "My pizza arrived over burned and the egg of the Fiorentina, which should be runny, had more the consistency of a boiled egg."

Atmosphere

Pros:

• "Beautiful scenery of Cardiff Bay."
• "Nice atmosphere, staff are usually chatty/friendly."
• "Incredible food and lovely ambience!"
• "Atmosphere with the live music was relaxing and very nice and the waiters/waitresses worked really hard and remained calm throughout their job."
• "Stunning views complemented by friendly, highly competent staff create a very welcoming experience."
• "The live music gave the restaurant a new light and atmosphere as it was entertaining and enjoyable."
• "The ambiance was very welcoming and cozy."