Address: Whitehill Way, Shaw Ridge, Swindon SN5 7DN, United Kingdom
Phone: +441793876212
Rating: 3.7
based on 168 reviews.
Staff and Service
Pros:
"Manager was great very friendly."
"It was quiet when we were in there, the staff were friendly and efficient and the food was good and hot."
"Manager was really friendly and helpful."
"Waitress was great."
"Very lovely staff who are very accommodating to their customers."
"Wow, these guys are ace. Truly, they were super busy, but working super hard and keeping everyone happy."
"Lovely staff and so impressive that they were all able to get to work and had smiles on their faces regardless of the snow that brought the rest of the country to a stand still!"
Cons:
"Waited over an hour and a half for food, longer if I'm honest, Customer service was rubbish, toilets are horrible, all loo roll on the floor, Handryer didn't work, freezing in the restaurant."
"Will not waste our time or money again."
"Certainly won't be returning, worst poor excuse for customer service I've ever experienced."
"Service was appalling... Ignored by 5 staff members when we arrived."
"Terrible service. 1 hour 10 mins before the main course came out and the dessert was on the 2-hour mark, but only after asking a bewildered server what was going on."
"Poor service. Finished with our pizza and it took over 40 minutes to receive our desserts as the manager and waitresses would constantly walk past us without taking our plates."
"The service was the worst I have ever experienced in any restaurant I have been to."
Food Quality
Pros:
"I enjoyed my meal deal at £16.99 unlimited salad. A side order. A pizza and unlimited drinks."
"The place is great. The food is delicious but it takes time to arrive but the unlimited soft drinks and the salad stand could help a starving tummies."
"New pizza melts are absolutely amazing. The perfect amount of cheese and the sligly garlic topping is absolutely amazing."
"Pizza was very good, flatbread excellent - and well presented too."
"Food was good and what I expect from pizza hut."
"Our pizzas were delicious, hot and filling."
"Love this place staff are very helpful food is always great never had a problem been coming for years it's the free salad bowl that just makes it plus the potato salad is the best you will ever find 😉."
Cons:
"The pizza was also massively undercooked."
"Pizza base slightly rubbery and stuff crust cheese not fully melted."
"Pizza was dry and had minimal sauce, it was not fresh pretty tasteless seeming like the base had been pre made the day before and left in a fridge."
"The food tasted awful."
"Pizza and dessert were average definitely not worth the money."
"Worst pizza we tried - you literally eat dough and hardly taste anything else."
"The food was okay, the service was shocking and the ice cream machine broke and when we asked for assistance nobody came over, which means we didn't get what we paid for. also some of the food was a little bit burnt."
Cleanliness and Maintenance
Pros:
"This particular one is always very clean."
"The restrooms are clean."
"Pizza Hut Shaw Ridge Swindon. As always, clean, friendly staff and great food."
Cons:
"Went to the salad bar picked a bowl up and it was still dirty."
"Dirty floors, tables and cutlery!! Toilets were disgusting."
"Under our table had melted ice cream on the floor."
"Cutlery had dried food on it."
"Salad bar was empty and clearly not attended to enough."
"Drink & ice cream station was very dirty and not cleaned at all in the 90mins we were there."
"Dishes to be used for salad - you have to search through to find a clean one."
Value and Pricing
Pros:
"Has an all you can eat buffet for around £7. The drinks are also refillable for another charge that brings it closer to £10."
"Prices were good so great for taking youngsters who don't know any different really."
Cons:
"Very very disappointed with how services have changed post covid."
"The prices have skyrocketed since I was last in and products have shrunk drastically."
"27 pounds the pizza when I could have bought a 8 pounds pepperoni pizza at Dominos which is far better than this one."
"Not great value, over £40 for 2 pizzas and 2 fruit juices."
"The individual size is absolutely pathetic for £16+ and £24+ for sharing."
"Big problem was since last visit I'd forgotten how expensive it was as a quick family meal!!"
"Individual pizza was over £10 pounds for 6 slices."
Ordering and Efficiency
Pros:
"Easy to use ordering."
"It was fairly simple to order and pay for the buffet online."
"They helped me order all the food using the QR code and were very helpful."
Cons:
"I waited 34 minutes for 1 small pizza and a flat bread."
"You order and pay for your food with your phone and then wait ages for it to arrive."
"Very, very slow service. Food was good but it took 30 mins for someone to take our order, 30 mins to get food then another 20 mins when we'd finished our mains for someone to collect our plates and take the desert order."
"Was told we would have a 30 min wait to be seated. Even though the restaurant was 1/4 full."
"First time we went they refused to sit 6 of us together in the half-empty restaurant."
"Very poor service and unprofessional customer service and team of staff."
"Great tasting pizza but our 'bill didn't go through to the kitchen' so we were waiting for 30+ minutes before our food finally arrived."