Miller & Carter Hereford Reviews Summary

Food Quality

Pros:

• "The steaks we had melted in our mouths."
• "The food was beautiful melt in the mouth."
• "The steak was amazing, I always go for a ribeye but this one melted in my mouth."
• "Food was also very good. I had a 12 oz ribeye cooked medium as recommended and it was absolutely perfect."
• "Our chef Steve also cooked both steaks to absolute perfection."
• "The food was delicious and perfectly cooked."
• "The food was delicious today! I had the steak (medium rare) and it was cooked perfectly with beef dripping sauce."

Cons:

• "While my partner had a lovely steak mine was half un chewable."
• "Im not paying £60+ for steak and chips!!"
• "The mushroom wasn't they best it was dry and overcooked."
• "Main, steak was tough, lots of gristle and fat, did not look 12 oz to me."
• "The steak really was not that good! I had ordered the 50 day matured sirloin medium but it came out more medium well and was quite tough!"
• "Steaks were cooked to our liking although the rump came well done but it wasn’t worth complaining about."
• "Food wasn't the best we ever had there, steak had to be sent back as it resembled a flip flop."

Service

Pros:

• "Wonderful service from Tom and beautiful food from Rob the chef."
• "The service was respectful and always on time."
• "Ellis our server was very polite, friendly and professional."
• "Our server Amy was an exceptional young lady and looked after us impeccably."
• "Particularly our sever Tom who was quick, helpful and patient with us the entire time."
• "Freddy our server was attentive, efficient and a genuine pleasure to deal with, he's a real asset to the team."
• "Staff were very helpful when ordering and had excellent customer service."

Cons:

• "Service wasn’t the best, the lady who greeted up seemed fed up almost too much trouble to serve us."
• "The service was slow and some of the staff were quite rude."
• "Servers practically went AWOL."
• "The service was very slow and we decided after one and half hours that we would not bother with dessert because nobody came back to take our order!"
• "Service was poor, slow, not even how were your meal!!!"
• "The service wasn’t great as we had to remind our waiter on two occasions."
• "Staff don’t know how to serve, lack of training I imagine."

Ambience

Pros:

• "Atmosphere was very welcoming."
• "All in all we had a great evening."
• "It is warm, the lighting is nice, atmosphere is nice."
• "Had dinner a few nights ago, lovely atmosphere."
• "Our seating area was very clean and welcoming."
• "Nice ambience and comfortable surroundings."
• "Lovely restaurant and atmosphere."

Cons:

• "Also we could not stay for pudding as the temperature in the restaurant was so hot it was unbearable."
• "Only downfall was it was absolutely boiling in the restaurant which made it very uncomfortable."
• "There was no heating and we sat in our coats."
• "Sun shining through windows and past edges of window blinds then onto mirrored wall opposite meant there was a lot of glare."
• "The evening we went on was hot and there is something completely dissatisfying about eating a hot steak when the air conditioning is so high up that it's pointless having it."
• "The business needs to sort out the sun shining in people's faces and blinding them at the wrong times of the day."
• "There was no air conditioning therefore it was sweltering. We couldn't eat hot food in those conditions."

Cleanliness

Pros:

• "Clean and tidy which is always good thing."

Cons:

• "Toilet was dirty and the seat was broken in half!"
• "I did visit the toilets and two of the toilet cubicles were covered in loo roll and water."
• "Our starters were delivered to the wrong table resulting in the kitchen rushing a new set of starters for us. These were freezing."
• "The whole meal was stone cold and most of the veg was barely cooked."
• "Table was worn on the edges, the carpet on the stairs was taped together in multiple places."