QualitySolicitors Large & Gibson Reviews Summary

Customer Service

Pros:

• "They communicate well, are efficient and to top it off decent people."
• "Claire always answered my calls quickly."
• "All emails and telephone calls were answered promptly."
• "Every person you deal with in this firm genuinely cares and treats you with total respect and professionalism."
• "All of my queries were answered politely, patiently and professionally with a same day response window."
• "We were constantly kept up to date with the proceedings."
• "Excellent communication, always at the end of the phone or via email, kept us informed at all times."

Cons:

• "This firm does not return phone calls, they harass people to sell their obscene probate charges."
• "She took over from who I originally instructed and was slow, rude and overzealous with money laundering checks."
• "I wasn’t kept up to date with events, I had to keep calling Olivia and Chloe before I get any update."
• "They didn't even return all the paperwork I sent them and refused to take my calls asking for it back."
• "She also gave unclear instructions and even when challenged she could not understand this."
• "She left emails unacknowledged and unanswered for a week, even for very simple queries."
• "However after a significant lack of communication on the solicitors part, no updates unless asked for."

Professionalism

Pros:

• "Thoroughly impressive and highly recommended."
• "Daniel & Lesley were fantastic, everything went very smoothly working with them."
• "They are polite, professional, responsive and great value."
• "Great job again from Barry King and Claire Brown - just completed another house sale and, as expected, legal services were friendly, efficient, professional and good value for money."
• "The attention to detail Tracy gave to the title issues as they arose was painstaking but essential."
• "Claire had so much time to give me and she would explain everything in detail if I did not understand something and nothing was too much trouble for her."
• "The professionalism and attentive approach shown to me as a client was second to none."

Cons:

• "A very unpleasant experience."
• "We ended up dreading every interaction with her and I even had to formally complain to her regarding her incompetence."
• "She took all the fun out of the process and turned it in to an extremely stressful situation for us unnecessarily."
• "She gave me only one option as a solution (an option in favour of the seller), even a novice knows that nothing in the world has only one option."
• "The most ridiculous was when they claimed they were waiting for me to decide if I was to proceed or not."
• "Worst customer service I have ever experienced, cost me a lot of money and caused me a lot of stress."
• "If you are looking for a firm of lazy and incompetent solicitors who are pedantic rude and officious I cannot recommend Large & Gibson highly enough."

Recommendation

Pros:

• "I would highly recommend Chloe & Olivia and would not hesitate to use them again."
• "We can not recommend Large and Gibson highly enough, this is the second time they have represented us in a house move and both times they have been brilliant."
• "Will use again and recommend."
• "We would have no hesitation in recommending Large and Gibson."
• "I would definitely recommend this company. All in all first class."
• "Superb service that I cannot fault, highly highly recommend."
• "I wouldn't hesitate to recommend your establishment to my friends, many thanks to you all."

Cons:

• "I definitely won’t recommend family or friends."
• "At a time I was wondering if Olivia was my solicitor or the sellers because it so appears that she had great interest in what benefits the seller than what benefits me."
• "She left emails unacknowledged and unanswered for a week, even for very simple queries."
• "I've been using Large and Gibson exclusively for around 20 years, mostly for property sales and purchases."