Address: Rookery Ave, Whiteley, Fareham PO15 7FU, United Kingdom
Phone: +441489535920
Rating: 2.7
based on 131 reviews.
Customer Service
Pros:
"The male member of staff who took my order and served it was so friendly and respectable."
"Staff very friendly and helpful, my food was ready in minutes."
"Food wasn't soggy with oil and the staff couldn't be friendlier."
"Always a warm welcome as if a family business, always speedy and delicious food."
Cons:
"Customer service needs a lot of improvement."
"Staff not knowing what she’s giving drivers & drivers checking for her."
"Staff not wearing gloves and hairnet properly and smothering her hands all over food."
"Staff just didn't seem to care... Long wait, no apology. Items missing, again no apology, made to feel like an inconvenience."
Food Quality
Pros:
"It was all very fresh and extremely tasty."
"Today I ordered a chicken with spicy rice and vegetable rice bowl and it was one of the best things I have ever eaten."
"The rice box almost feels healthy. The individual parts were correctly placed in the box. And well presented."
"Had a 10pc bargain bucket delivered with large beans and large coleslaw, the chicken was lovely and the coating nice and crispy."
Cons:
"Just had a large family bucket for 4 adults and returned all of it after tasting very bland with none of the usual herbs and spices."
"This is by far the worst KFC in the area. The food is dreadful, greasy and guaranteed to give you the trots."
"Foods not bad, standard quality. But quick service? Ha! 20 minute wait for food at least as they prioritise drive in and delivery companies over walk-ins."
"Foods always good but once the place was looking like a complete mess food on tables litter all over the floor."
Order Accuracy
Pros:
"The gentleman was Very blunt and unfriendly and I felt like I was inconvenience for wanting to order food? Does good customer service even get taught there? The food was average looking however I did not really eat any of it because I don’t trust the staff members. It’s like a youth club. They have you sitting there for ages whilst they just mess around."
"Ordered two piece meal of wing portion and leg and got two tiny wings because it was takeaway I didn't find out until I got home too late to take back."
"This is the third time the order has been wrong. It’s quite an expensive! Ordered two box meals, one box meal wasn’t even in a box. 5 items in total missing. Chips cold. Took ages despite being so quiet. Shocking, won’t be going there again. No one answering the phone when I tried to call."
"Quick service HOWEVER every time there is something missing in our purchase, every time without fail so always double check your order and run back in to collect the missing items."
Cons:
"Delivered wrong order third time in a row. Will never visit again."
"Just been to whiteley branch to grab something quick to eat after work and this is the result. Get given beans that should of been thrown out 2 hours ago and chicken that tastes like it should be in the bin with it."
"Been here several times since this has opened. Clean restaurant, good location, friendly staff but the recurring issue here is the staff keep forgetting items."
"Ordered take-away food, when we got home realised they'd given us the wrong order (not just one item, we'd obviously been given someone else's food)."
Cleanliness
Pros:
"This place was very clean & tidy (compared to other local KFC restaurants)."
"Always a pleasant and clean atmosphere."
"It's brand new so the restaurant is nice and clean, the staff seemed friendly and helpful and the service was good."
Cons:
"Bones found on store floor. Tables not cleaned."
"Cleanliness is also a bit of an issue, food every on the floor and the tables. Pretty sure I didn’t even have to order my food but grabbed the scraps of food that were scattered around everywhere in the restaurant."
"Whilst sitting in the drive thru watching through window I see... 2 female staff members crawling across the floor and or laughing about in their phones. Staff members loudly swearing and Food packaging all on the floor."
"Most the tables were filthy when we went here. Not loads of rubbish so I wouldn't blame it on the customers, just needed wiping as you would expect and a sweep of the floor."
Speed of Service
Pros:
"Not busy at all thus, no queuing at the drive thru."
"Service was only 30 seconds too, staff was friendly."
"The lovely girl who answered the Orders asked me to wait (there was only 1 car at the Pay/Collect window).... I waited 3 minutes."
"Excellent service, speedy drive through, ordered the party bucket and all food was piping hot when I got home."
Cons:
"Somehow, this place is always both the quietest KFC I have ever visited and also the slowest. Expect at least 20 minutes for your 'fast' food because they are understaffed."
"Service is really slow and you would normally wait nearly 30 minutes to get your food."
"Slowest drive through in history, minimum 25 min wait. Food ok but served gravy long past its sell time."
"Slowest service I have ever come across at kfc. Almost 30 minutes wait after ordering. Go elsewhere, it's not worth the wait. Food was cold."