Felicity J. Lord Lettings Agents Greenwich Reviews Summary

Customer Service

Pros:

• "Thank you Ayo for being so helpful and patient with me."
• "Thank you Ayo for your 11 out of 10 customer service."
• "Great experience with Ayo, couldn’t recommend him enough!"
• "Ayo was a complete pleasure to go through the rental process with."
• "Ayo has been impeccable in his approach, extremely professional and personable."
• "Ayo is pro active and pragmatic and ensured that we understood any challenges providing clear information and options."
• "Ayo, especially, was very patient and helpful and he managed our file step by step."

Cons:

• "They're yet to completely sort out the heating system which wasn't functioning in this cold weather, leaving us to suffer for no reason."
• "Inept and dishonest. Please do not do any business with these untrustworthy fraudsters."
• "Slow or no response, needed to be chased multiple times and eventually escalated to managers."
• "Staff take on personal work then go on holiday without a handover or out of office notifications."
• "Being emailed and texted about repairs for months after a problem has been resolved."
• "Some miscommunication due to a probably complex situation, and some FJL Agency processes that could be smoother."
• "Expensive and incompetent check in an check out staff."

Property Management

Pros:

• "The property management team at Felicity J Lord were most helpful, especially at the end of tenancy."
• "Had a great experience working with Jodie, Property Manager at the Greenwich branch."
• "Fantastic service from Sarah at Felicity J Lord."
• "Fast and efficient service, particularly from Holly Ellingham and the property management department."
• "I am really happy with the service I have received from Jordan-Louise in the Greenwich office Felicity J Lord."
• "Sade Salau from Felicity J. Lord did her utmost to help me find a proper solution and she did!"
• "Lovely experience with Mihaly and the whole Lettings team in Greenwich. Trustworthy and really understanding your needs as landlord."

Cons:

• "They sell a 'dedicated' property management team, what you actually get is a few under qualified people who rarely reply to emails."
• "For property management avoid FJLord completely."
• "Had to be chased to refund management fees and maintenance float upon early end of tenancy."
• "No set SLA reply to landlords so no incentive for staff to reply."
• "After paying for fully management service for 13% + VAT, I was stuck with £1800 bill that I didn’t even know about."
• "After several calls and emails no one from fjl has come the fix the wardrobes and other parts of the house that were faulty before we moved in."
• "Being forced to go without hot water or heating for two weeks after our boiler broke."

Communication

Pros:

• "Both have been professional, clear and quick to respond to all requests."
• "Everything was explained and he was always available! So so appreciative of him!"
• "Great experience with Felicity J Lord! In particular a shout out to Sade and Ayo who both made the process simple, as hassle free as possible."
• "He also made sure he was reachable at all times via email or phone."
• "Their dedication, professionalism, and genuine care for their clients make them worth every bit of trust and confidence."
• "All communication has been very friendly, proactive and helpful."
• "Appreciate the effort and high level of communication to let us know where we were in the process."

Cons:

• "Emails remain un-replied."
• "Make sure you do not have telephone conversations with them and keep everything on email."
• "Simple tasks like picking up keys takes hours!"
• "Having to call every day for a week to get our fridge fixed."
• "The customer service we've received here has been absolutely appalling - they have hung up on us several times."
• "Being told they had no keys to the property and we had to stay in on a workday and wait for workmen who never turned up - twice!"
• "Very Disappointed with the service."