Redbrick Properties - Letting Agents Leeds Reviews Summary

Category: Property management company Leeds

Address: 77 Otley Rd, Headingley, Leeds LS6 3PS, United Kingdom

Phone: +441132305552

Rating: 4.7
based on 188 reviews.

Communication

Pros:

  • "Harry Cahill and Sarah Booth, both came back to me very quickly with lots of information as I am new to this!"
  • "Great communication with the company and landlord."
  • "This year I have been blown away with Chelsey’s level of communication, attention to detail and customer service she provided to us."
  • "Joy Gray was a pleasure to work with being very efficient and helpful guiding us through the process."
  • "They were always friendly on the phone and were very quick to fix any problems with the house."
  • "The whole team are responsive to requests and good at communicating."
  • "Chelsey Illingworth put our concerns at ease by being incredibly responsive on emails."

Cons:

  • "Redbrick Properties often ignored our messages."
  • "Problems would never be taken urgently, we waited and waited and after reminders it was still never clear what was being done."
  • "Overall, this letting agency is very poorly run and has caused much stress on all the tenants living at a property with them for a year."
  • "After the contract was agreed and we moved in however, there have been many issues, primarily with communication, but also with property maintenance. Issues have been left unresolved for months."
  • "Redbrick tried to charge us for call outs regarding the drains. We did not make these call outs."
  • "The review is 100% accurate as you have alluded to in your response. Very poor show from Matt who I feel has been very unprofessional on several occasions during the tenancy."
  • "They left me with a hole in the roof for weeks as they sent 5 roofers round to try and get the cheapest quote."

Property Management

Pros:

  • "One of the team members Clare has always helped us with any enquiries that we had."
  • "The property management/application system they use is really good for this as we could do everything online without any issues."
  • "They have a portal providing the financial data a landlord needs and a record of ‘completed’ and the status of ‘work-in-progress tasks’."
  • "Any issues are promptly dealt without any delay."
  • "The property is modernised and of good standard unlike other rental properties."
  • "Having everything handled through the webchat means nothing gets lost."
  • "Every problem we have had has been sorted within 24 hours and to a high standard."

Cons:

  • "Then the property started to have problems, and it was clear they had spent years just patching thinks up on the cheap."
  • "During winter we lost hot water in the house. We reported it immediately. However, it was fixed only after 7 days."
  • "We lost electricity on the ground floor and reported it to the agency. After a week of them not coming to fix it we bought an extension cord."
  • "Leaving me with damp, windows hanging out of the frames, a kitchen that was unsafe as the cupboards were too low and were over the cooker and walls without wallpaper."
  • "The house I signed for was barely cleaned, had black mould growing up the side of my bedroom wall."
  • "The boiler broke, leaving us with no heating or hot water... we were left a week with no heating or hot water in January."
  • "The new bathrooms... started leaking into the electrics of the house."

Customer Service

Pros:

  • "I would highly recommend this estate agents they are so welcoming and give a great service throughout the experience."
  • "As a first time landlord I couldn’t have chosen a better company to manage my property."
  • "From start to finish, she went above and beyond to ensure my rental search was a seamless and enjoyable experience."
  • "Redbrick were the best agency I have ever dealt with."
  • "I am beyond happy with their support in securing our flat and in the experience we had with their staff."
  • "We are delighted with the flat and can't wait to move in!"
  • "I have had a really good experience with Redbrick as a student."

Cons:

  • "Then suddenly out of nowhere another message comes stating Redbrick got it wrong and hadn't charged them enough and as a result all the tenants had to pay another £700+."
  • "I would recommend screen-shotting everything and all messages sent to them if you do rent with them, as you will prob need it!"
  • "I cannot recommend Redbrick after our experience."
  • "I ended up wasting lots of time just communicating with them, living a month without electricity in kitchen, living room and one of the bedrooms, living a week without hot water."
  • "Please, save yourself your mental health and time and consider another agency."
  • "If you want some headaches over house and deposits then choose it. If you want a peaceful living, never sign with Redbrick Properties."
  • "It was a very stressful experience for us to move into the property due to the awful condition it was left in."

Professionalism

Pros:

  • "Their professionalism was immediately obvious."
  • "Had a fantastic experience with Milo Ryan, so professional and helpful."
  • "All the staff at RedBrick Properties were courteous, knowledgeable and very professional."
  • "Joy is professional, friendly, knowledgable and efficient."
  • "I’ve always found the service friendly, helpful and professional."
  • "We’ve had a great experience so far with Redbrick, they’re quick to respond, with really well looked after properties."
  • "Sarah showed us around the property’s and couldn’t of been more helpful!"

Cons:

  • "Cowboy landlords, stay well clear!"
  • "Overall, I have not been impressed with Redbrick Properties as they expected us to live in a property left in very poor condition."
  • "They then had the cheek to say I hadn’t cleaned properly when I moved out."
  • "At the end of the tenancy we cleaned the house and they still manage us to charge 80 pounds from a deposit for a 'deep clean'."
  • "QUALITY DROP AFTER START OF TENANCY... Issues have been left unresolved for months."
  • "The review is 100% accurate as you have alluded to in your response. Very poor show from Matt who I feel has been very unprofessional on several occasions during the tenancy."
  • "They left me with a hole in the roof for weeks as they sent 5 roofers round to try and get the cheapest quote."

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