Address: 77 Otley Rd, Headingley, Leeds LS6 3PS, United Kingdom
Phone: +441132305552
Rating: 4.7
based on 188 reviews.
Communication
Pros:
"Harry Cahill and Sarah Booth, both came back to me very quickly with lots of information as I am new to this!"
"Great communication with the company and landlord."
"This year I have been blown away with Chelsey’s level of communication, attention to detail and customer service she provided to us."
"Joy Gray was a pleasure to work with being very efficient and helpful guiding us through the process."
"They were always friendly on the phone and were very quick to fix any problems with the house."
"The whole team are responsive to requests and good at communicating."
"Chelsey Illingworth put our concerns at ease by being incredibly responsive on emails."
Cons:
"Redbrick Properties often ignored our messages."
"Problems would never be taken urgently, we waited and waited and after reminders it was still never clear what was being done."
"Overall, this letting agency is very poorly run and has caused much stress on all the tenants living at a property with them for a year."
"After the contract was agreed and we moved in however, there have been many issues, primarily with communication, but also with property maintenance. Issues have been left unresolved for months."
"Redbrick tried to charge us for call outs regarding the drains. We did not make these call outs."
"The review is 100% accurate as you have alluded to in your response. Very poor show from Matt who I feel has been very unprofessional on several occasions during the tenancy."
"They left me with a hole in the roof for weeks as they sent 5 roofers round to try and get the cheapest quote."
Property Management
Pros:
"One of the team members Clare has always helped us with any enquiries that we had."
"The property management/application system they use is really good for this as we could do everything online without any issues."
"They have a portal providing the financial data a landlord needs and a record of ‘completed’ and the status of ‘work-in-progress tasks’."
"Any issues are promptly dealt without any delay."
"The property is modernised and of good standard unlike other rental properties."
"Having everything handled through the webchat means nothing gets lost."
"Every problem we have had has been sorted within 24 hours and to a high standard."
Cons:
"Then the property started to have problems, and it was clear they had spent years just patching thinks up on the cheap."
"During winter we lost hot water in the house. We reported it immediately. However, it was fixed only after 7 days."
"We lost electricity on the ground floor and reported it to the agency. After a week of them not coming to fix it we bought an extension cord."
"Leaving me with damp, windows hanging out of the frames, a kitchen that was unsafe as the cupboards were too low and were over the cooker and walls without wallpaper."
"The house I signed for was barely cleaned, had black mould growing up the side of my bedroom wall."
"The boiler broke, leaving us with no heating or hot water... we were left a week with no heating or hot water in January."
"The new bathrooms... started leaking into the electrics of the house."
Customer Service
Pros:
"I would highly recommend this estate agents they are so welcoming and give a great service throughout the experience."
"As a first time landlord I couldn’t have chosen a better company to manage my property."
"From start to finish, she went above and beyond to ensure my rental search was a seamless and enjoyable experience."
"Redbrick were the best agency I have ever dealt with."
"I am beyond happy with their support in securing our flat and in the experience we had with their staff."
"We are delighted with the flat and can't wait to move in!"
"I have had a really good experience with Redbrick as a student."
Cons:
"Then suddenly out of nowhere another message comes stating Redbrick got it wrong and hadn't charged them enough and as a result all the tenants had to pay another £700+."
"I would recommend screen-shotting everything and all messages sent to them if you do rent with them, as you will prob need it!"
"I cannot recommend Redbrick after our experience."
"I ended up wasting lots of time just communicating with them, living a month without electricity in kitchen, living room and one of the bedrooms, living a week without hot water."
"Please, save yourself your mental health and time and consider another agency."
"If you want some headaches over house and deposits then choose it. If you want a peaceful living, never sign with Redbrick Properties."
"It was a very stressful experience for us to move into the property due to the awful condition it was left in."
Professionalism
Pros:
"Their professionalism was immediately obvious."
"Had a fantastic experience with Milo Ryan, so professional and helpful."
"All the staff at RedBrick Properties were courteous, knowledgeable and very professional."
"Joy is professional, friendly, knowledgable and efficient."
"I’ve always found the service friendly, helpful and professional."
"We’ve had a great experience so far with Redbrick, they’re quick to respond, with really well looked after properties."
"Sarah showed us around the property’s and couldn’t of been more helpful!"
Cons:
"Cowboy landlords, stay well clear!"
"Overall, I have not been impressed with Redbrick Properties as they expected us to live in a property left in very poor condition."
"They then had the cheek to say I hadn’t cleaned properly when I moved out."
"At the end of the tenancy we cleaned the house and they still manage us to charge 80 pounds from a deposit for a 'deep clean'."
"QUALITY DROP AFTER START OF TENANCY... Issues have been left unresolved for months."
"The review is 100% accurate as you have alluded to in your response. Very poor show from Matt who I feel has been very unprofessional on several occasions during the tenancy."
"They left me with a hole in the roof for weeks as they sent 5 roofers round to try and get the cheapest quote."