Abode Property Management & Letting Agents Hyde Reviews Summary

Customer Service

Pros:

• "Thanks Jo Wren for your hospitable patience you had for me and my husband yesterday."
• "Fantastic service, professional and accommodating."
• "Tracy, your a star and it was always a pleasure to see you."
• "Collette and Tracy in particular are extremely professional and take on matters with the up most sensitivity and understanding."
• "Saskia and the Abode team handled the entire process seamlessly."
• "Very professional team who communicate well and carry out a thorough vetting of prospective tenants."
• "Jo was informative and patient and was able to take the additional time to make us feel as comfortable and confident moving forward with Abode."

Cons:

• "And as for the tv they refused to fix it."
• "Use them if you ready for being messed around like this."
• "She talked about irrelevant things, even used foul language."
• "The agent herself was very unprofessional, to say the least."
• "I am so disappointed, wasted my time and money."
• "Sent emails, called the agency so many times - no one pick it up."
• "The office were hardly ever available, I was often trying to get through for days on the phone."

Property Management

Pros:

• "They’ve been managing my properties since 2013 and have been superb throughout the entire time."
• "Abode have been managing my properties for 5 years now without any problems or concerns."
• "We have used Abode for over 12 months to find tenants for our properties, they are always efficient, polite and professional and very quick."
• "I've recently moved into a house managed by Abode and I could not praise them more."
• "They have been managing our properties for a couple of years now and have taken all the stress out of managing them ourselves."
• "As soon as we met Tracy at Abode, we knew that this was the team that we wanted to manage our new portfolio in Manchester."
• "I would highly recommend Adobe Property Management, the process for letting my property went very smooth."

Cons:

• "These agents only rent to full time employed people, but all viewings they can offer are during work hours."
• "Booked a viewing for an apartment, to which they contacted us and changed. On the day they changed to, nobody arrived or answered the phones when we rang."
• "Before I even moved in they mixed me up with another Tennant as we shared the same name, losing my original room and having to settle with another more expensive room."
• "It took weeks to hear anything about my deposit just to be told a new mattress and a few coffee stains on the wall will cost my full deposit."
• "Although I didn't have it as bad as the poor guy downstairs as his room had been full of black mould for months, maybe even a year by now, due to some kind of roof problem which has never been properly addressed."
• "Rat problems due to a massive hole in the wall."
• "And at the end of my tenancy they never even shown up to take my keys."

Staff and Communication

Pros:

• "Abode have been fantastic for me and my family, nothing is too big to ask and they always respond promptly whenever I have needed them."
• "I never felt like there was a question too silly or small and was never made to feel like a nuisance."
• "No question was ever too silly and no request was ever too small."
• "Their friendly lettings administrator, Saskia Kirkham, consistently exceeds our expectations with her efficiency and professionalism."
• "Everything was always dealt with professionally and promptly."
• "The whole team including Collette, Saskia & Charlotte have been amazing with communications and have helped made the whole process very easy for us."
• "The team is very helpful and availability by phone or email is excellent."

Cons:

• "Reason for the 3 stars are because of other contractors who have come and not got the job done which has let Abode down also whenever I have sent an email Abode have taken a while responding."
• "A loud bang noise from the pipes was very disturbing and has taken a whole for Abode to fix, what made it worse is that my wife suffers from insomnia and it made it even more difficult to sleep due to the noise going off every other minute."
• "She was very cold and unfriendly."