Haybrook lettings agents Sheffield (Lettings) Reviews Summary

Customer Service

Pros:

• "We've had an exceptional experience with Chloe at Haybrook, church Street."
• "Her enthusiasm, communication and passion for her job is outstanding."
• "I can not fault Megan Hodson and the team @ Haybrook."
• "Very pleased with Haybrook. I have just signed to extend my tenancy for a further two years, which was very smooth."
• "I highly recommend the Haybrook Lettings team."
• "Great help from Tom Aspiral at Haybrooks Sheffield. He was on the phone telling us everything we had to know about our tenants."
• "I’ve been in talks with Zoe Gregory for the last few months about a property and she honestly couldn’t of done anything more to have helped."

Cons:

• "Despite it being in the contract that they would do a property visit every year, they never visited the property in the 2 years we rented it out."
• "It's been over a week and I can't get through to anyone."
• "Once my tenancy ended they also only returned my deposit once I officially gave them a formal 10 days before taken action, before this, again all requests were ignored."
• "I also have rent insurance, it has not once ever come in on time."
• "Extremely poor service, especially communication, from the second the tenants moved it."
• "I had to chase them for updates and only received responses anywhere from days later to 2 weeks later."
• "Called their property management office dozens of time, emailed and reported on their portal and no one is responding."

Professionalism and Efficiency

Pros:

• "I mostly dealt with Meg but I also spoke to Katie and Dan and they were all lovely and so efficient and knowledgable."
• "Warming welcome from all staff in the branch, extremely helpful throughout and had all the answers we required."
• "Having been clients of Haybrooks for a number of years now, I would just like to say how impressed we have been by a new member of their team."
• "Our experience with Haybrook Sheffield has been superb, start to finish."
• "I would definitely recommend letting with them, as it's been the most positive experience I've had for this process."
• "Very pleasant experience when finding a new flat with Haybrook."
• "The service i have had from Haybrooks Lettings has always been excellent."

Cons:

• "Whatever you do, do not use this agency if you are a Landlord in Sheffield!... they are totally inefficient and unknowledgeable of the Sheffield professional rental market."
• "Avoid haybrooks at all costs. 3 years we struggled with our landlord due to the property been unsafe."
• "Just collected keys for new rental. House is in disgusting state, mouldy dressing gown hanging on doors, stale urine in the toilets and the filthiest oven and extractor fan."
• "I then requested my house keys back and said we should call it a day as working with them was clearly not achieving anything. However, despite the person I was dealing with, looking through various drawers in the office, my keys could not be found!"
• "Every email sent has been ignored, every call unanswered and every promise to resolve the issue and get back to us abandoned."
• "We weren’t having a very good experience with Haybrook, what with our boiler breaking 12 times in 2 years, our hobs being dangerous due to disability and us needing reasonable adjustments and damp in the toilet that happened after a roof leak and was never fixed."
• "I had an awful experience when trying to rent with Haybrook Sheffield branch."

Staff and Management

Pros:

• "Received fantastic service from Chloe and her colleagues who were helpful, efficient and a pleasure to deal with."
• "Thank you to Ryan for providing excellent customer service today."
• "Haybrook are my letting agent. they have been excellent at looking after my lettings for a period of approximately 10 years now with continued support and professionalism."
• "I am totally happy with Adam Northall who dealt with the recent issues in my property."
• "Adam Northall at Haybrook Lettings has been absolutely amazing every time I've spoken to him."
• "Megan at Haybrook has been a total star, in managing and sorting out a deluge of issues we have faced in renting my mothers bungalow out."
• "I would recommend Haybrook to friends and family."

Cons:

• "I have had many bad experiences with Haart whilst we have been letting from them."
• "However, many other Haart colleagues have delivered less than satisfactory service numerous times."
• "Their communication was awful - Katie would go weeks where she ignored our multiple emails."
• "When Tom was here I gave this place 5 stars, always responded, always prompt. I've unfortunately now had to delete that since he left."
• "I found the manager Sharon to be extremely rude and spoke down to me."
• "Would heartily NOT recommend, Haybrook Lettings, Sheffield. Avoid."
• "I reiterate, do not use this agency for letting."