Fit Property Sheffield Reviews Summary

Customer Service

Pros:

• "Beth and Hannah were superb in helping us find the house we wanted."
• "I have never dealt with such a professional, educated, knowledgeable and respectful estate agents."
• "Amazing service that I can't recommend enough."
• "The whole team friendly and professional."
• "The staff at Fit Property are all really friendly and helpful, answering any queries we had."
• "The staff are super friendly and approachable."
• "As a contractor to Fit Property I have had a great experience with the girls in the office they are very helpful and always welcoming."

Cons:

• "Trying to get anything simple out of Fit Properties is akin to herding cats."
• "Awful communication and do not care about students as their tenants."
• "Also when they do come they just show up unannounced with no warning even though we’ve asked them to say."
• "Genuinely the worst letting agent I've had over 7 years of renting."
• "Honestly, unless you’re wanting to be ripped off and have lack of communication, do not trust this company."
• "The attitude of several members of the team is appalling, they constantly chase us for rent that was paid already."
• "Continuously negligent, untrained employees that change every 3 months because they can't keep their workers around."

Maintenance and Repairs

Pros:

• "The maintenance team are extremely responsive to any issues, including those that are of minority."
• "We had our fair share or broken appliances throughout the stay however these where quickly resolved by the Martin and the rest of the maintenance team with no fuss."
• "They ensure all maintenance is dealt with once reported."
• "Amazing care from the team especially, quick responses to any call outs we make in regards to the property especially Martin, always friendly and will help with anything you need and will go out of his way to make sure you’re living the best you can."
• "They are always on hand for maintenance / support issues."
• "Any maintenance issues have been dealt with quickly and effectively."
• "Any maintenance issues were dealt with promptly and efficiently."

Cons:

• "Never fix anything they should, finally sent someone over to fix the blinds, which were broke before we even moved in."
• "We’ve sent many complaints about things not working in the house and no one comes to fix them."
• "Rooms were mouldy and took 3 weeks to replace a lightbulb we couldn’t ourselves due to high ceilings."
• "There have been many leaks from the ceilings and pipes clanging every time the taps are turned off."
• "First of all this house is advertised as suitable for students however the wifi doesn’t work at all."
• "When we finally got to move in (as our original move in date was delayed), there were several things broken."
• "The next issue was our washing machine. After not even living there a week, it started smoking."

Financial and Administrative Issues

Pros:

• "We used Fit Property to market a property which we were renovating... They achieved a letting at a very good rent speedily."
• "Fit Property have been managing my property for about 2 years, and I can't fault them in the slightest over that period."
• "I have been using Fit Property for the last few years and found them extremely professional and efficient."
• "They helped keep in our budget and overall were really friendly."
• "They have handled the rental of my property for many years now."
• "Email responses are fast and they got us viewings in just a few days."
• "Very helpful and kind company, both through helping me find my perfect property and the help I have received after putting a deposit down."

Cons:

• "We weren't notified once about our water or electricity usage and to our shock we were charged over £600 at the end of the year for over-using."
• "Disappointing end of tenancy experience... Fit will try to charge you for all they can."
• "Would NOT recommend."
• "AVOID AVOID AVOID. DO NOT BE AFRAID TO TAKE LEGAL ACTION, YOU HAVE RIGHTS AS A TENANT."
• "Fit property tried to take a massive proportion of our deposits, for very silly reasons."
• "We were only warned of overusing our gas and electric in MARCH, and were deducted £452 from our overall deposit."
• "Upon moving out, we were charged an absurd amount of money for 'repairs'."

Property Conditions

Pros:

• "The move in experience was amazing they handed out drinks and ice lollies as we waited."
• "I rented with Fit Property for 4 years, simply because the properties were really nice and the staff were always very friendly and helpful."
• "Fit property have been my student letting company for a few years now and they have always been fantastic!"
• "The prices are very reasonable for students."
• "Fit Properties are an amazing estate agents- by far the best in Sheffield."

Cons:

• "Mouldy bathroom when we moved in, took 2 months to come look at it and still smells months after."
• "The property was dangerous, as was Fit Property's response."
• "Run away!!! I moved in, there were spiders everywhere literally spider infested, the drains were blocked and they didn’t even clean the house properly."
• "The garden is infested with rats."
• "Weird alarm going off for ages when we moved in, turns out the electric was out."
• "Thermostat for central heating was kept in a locked box that we couldn't access."
• "Radiators can’t be turned up or down without the upstairs radiators turning off completely."