Address: Hathersham Ln, Smallfield, Horley RH6 9JG, United Kingdom
Phone: +447794362712
Rating: 4.0
based on 138 reviews.
Adoption Process
Pros:
"They made sure that our dog got along with the dog we adopted before we left."
"The homing procedures are all for finding the right family for each dog."
"After filling out the application we were called for a thorough consultation."
"The team carefully match the right dog to your lifestyle and experience."
"We completed the online questionnaire, had a 30 minute 'interview' call, had to take a video of our home and the garden and make some minor modification."
"The most professional people run this dog rescue, we applied by homing questionnaire 8 years ago."
"The volunteers always respond to the initial application and then telephone at a time convenient to the applicant."
Cons:
"Please think before applying here, they seem to want to give the dogs 'good homes' but let down most people for no reason."
"Never got past the application process. They never replied!"
"Absolutely disgusted by the fact that I just called them and couldn't even make a question over the phone."
"They would rather keep them in kennels for months on end, when hundreds of people are obviously applying with wonderful loving, caring 'Forever Homes' available."
"Rude on the phone, seems very hard to adopt a dog."
"I received the call back the next day from this extremely grumpy, angry sounding volunteer who announced that I was unsuitable."
"You can never actually speak on the phone to a person, you just have to fill out a 72 question questionnaire."
Staff and Volunteers
Pros:
"Rescue Remedies is an amazing charity who truly care for their dogs."
"All the staff/volunteers are so kind, helpful and love all the dogs."
"Rescue Remedies, and more specifically Luisa, recently did an amazing job of helping us find the perfect dog to re-home."
"Fantastic rescue giving dogs and humans a chance - the matching process they use to find the right homes for their dogs is excellent."
"They really care about the dogs that come into their care and go the extra mile."
"The welfare of dogs is at the heart of everything Rescue Remedies do."
"The people who run and volunteer at this rescue are amazing."
Cons:
"I question if they really do have the interests of a dog at heart and if so, as other people have commented, why are there dogs still shown on their website that have been there for many long months."
"I tried to explain, via email (which the Homing Team did not respond to), so I telephoned and was shouted at by a woman."
"I am extremely disappointed with the volunteer I have been dealing with at this rescue."
"However, the way we were spoken to by the volunteer has left me in tears."
"What a horrible, unfriendly, unhelpful, unprofessional organisation!"
"The main volunteer was very patronising in her manners and attitude."
"They try to trick you on the phone, send you very rude emails taking great delight in rejecting you and breach GDPR rules."
Animal Care and Welfare
Pros:
"The main aim is to find a forever home for animals that have potentially been abused or mistreated previously."
"Just wanted to show everyone at Rescue Remedies photos of Tigger (was Selian whist with you) on her 15th (ish) birthday today."
"They genuinely save dogs lives. They take the dogs that other rescues don't want and are at genuine risk of being pts."
"Lynne and the dedicated staff and volunteers at RR devote their time to saving dogs from death row."
"They work tirelessly to find the right home and won't just send the dogs off to just anyone - even if that means it taking some time to do so."
"To protect the dogs, all RR dogs are on onlead for life, once adopted."
"I have been volunteering for a while and had the chance to meet the brilliant people and volunteers who are behind d, looking for the dogs 24/7 every single day."
Cons:
"This place is hoarding animals, many having been there years and years."
"It is so sad to hear that they have been the victims of some trolling and had to take the website and forum down."
"They would rather keep them in kennels for months on end, when hundreds of people are obviously applying with wonderful loving, caring 'Forever Homes' available."
"The same dogs are paraded over social media week after week, meanwhile the charity receives up to 250k in donations a year and none of this money has been invested into heating."
"The dog was so reactive we had to take him back after 2 weeks."
"They are demonising patterdales, who are fun, people loving little dogs."
"I can't thank Rescue Remedies enough for denying me the chance of rehoming one of their Patterdales as if I had, I'd never have found Star."