Celia Hammond Animal Trust Reviews Summary

Customer Service

Pros:

• "Efficient process once they eventually got to my email enquiry. Quick and smooth home visit and very helpful volunteers."
• "Wonderful people. If you're looking to get a cat then always choose a rescue cat."
• "A great group of people who care about their animals and finding them good homes, matching cats with owners and environments that will work together."
• "Very helpful and kind. We have a rescue cat from the Celia Hammond Lewisham Branch and they have been nothing but helpful and supportive."
• "The staff are very friendly and they take good care of the pets in their care."
• "Caring and loving staff."
• "The staff are dedicated, knowledgeable, helpful and kind."

Cons:

• "I am sure that they do good work but our experience trying to adopt a cat was disappointing."
• "Shocking. I called to ask for help with an ill, stray cat I found when visiting London. The person I spoke to, who sounded like a British, middle aged woman, was unbelievably rude and nasty."
• "We enquired about adopting a kitten with Celia Hammond - Lewisham and received a call back from a (male) staff member who was incredibly condescending, rude and short."
• "Very disappointed: poor, unprofessional customer service."
• "Recently spoke to a lady at lewisham over the phone who was very condescending, unhelpful and rude!"
• "The member of the reception team that I spoke to was unfeeling, unsympathetic and downright rude."
• "Rude staff and volunteers with a superiority complex."

Adoption and Veterinary Services

Pros:

• "Their newer cats aren't always on their website, but you can go to an open day to see them."
• "Although the treatment was not free I was quoted a much more reasonable figure which I was happy to pay."
• "One had some surgical complications, but she was seen right away and it settled after a day or two."
• "Celia Hammond are the Best. They are a Charity and rely on donations. They are massively cheaper than 'Vets'."
• "The vets were very knowledgeable and took such good care of my cat when she suddenly became ill."
• "Once the surgery was done, they called me at 2pm for updates and told that surgery went well and they're monitoring her for couple hours to see."
• "They are absolutely brilliant...I had 7 cats neutered there as I adopted a wild feral family with babies."

Cons:

• "They obliged but once again gave no information so I don’t know how old he is, if they’ve chipped him or what information is on the chip."
• "Despite booking an appointment weeks in advance...we waited over an hour to eventually have the cat taken off us without going over what was going to happen."
• "We took out kittens (which we got from there) to get their vaccination boosters and their feline leukemia vaccination, the vet didn't let us come with our kittens and they didn't give them the feline leukemia vaccination despite us already paying for it."
• "I called three times with either no response or being hung up on."
• "Failed to adopt a kitten."
• "The whole conversation was happened on the phone call without having any home visits or a face to face meeting opportunity for knowing each other or intention of understanding the home environment at all, before the rejection."
• "Shocking attitude from girl who answered the phone telling me they are only a neutering charity."

Facility and Accessibility

Pros:

• "Open each weekend from 1-5pm to see the cats available for adoption."
• "A bit run down but staff were friendly and I love my cat."
• "A fantastic place with lovely polite and helpful staff."
• "Lots and lots of gorgeous well cared for cats."
• "The best place to go if you can offer a home to cats, or maybe a rabbit or even a Staffie!"
• "The cats are friendly. They actually wave at you when you go in there."
• "Lovely volunteers selflessly giving up their time for a charity."

Cons:

• "The Lewisham branch is questionable. Doesn't seem clean and they are oddly reluctant to offer their cats to new homes."
• "Well the place is over load with posters and a bit untidy my opinion to much it can make it more simple and a bit more professional."
• "Not easy to find a parking place in the middle of the day and I had more than one animal to carry."
• "Ridiculous can't buy treatments such as worming tablets or flea spray at the weekend."
• "The Lewisham branch is questionable. Doesn't seem clean and they are oddly reluctant to offer their cats to new homes."
• "Nice people but will mess you around and will not bother going to Zone 1 for a house visit."
• "After years of using Celia Hammond will never go again or recommend there practice."