Address: 4 Battersea Park Rd, Nine Elms, London, SW8 4AA, United Kingdom
Phone: +448000014444
Rating: 4.5
based on 314 reviews.
Staff and Service
Pros:
"Staff were friendly and helpful and went out of their way to see if there was something that they could do to help."
"The young lady who spoke to me was very helpful and understanding."
"The staff were absolutely amazing especially Paige and Graham on the reception desk."
"Staff are super friendly and you know from the environment that they care."
"The staff are really friendly and helpful and clearly care a lot about the animals they look after."
"Staff were friendly, efficient and knowledgeable."
"The staff was so friendly, helpful, and attentive when finding the perfect match for me and my forever dog!"
Cons:
"Really disappointed with our visit."
"The staff seem very opinionated, not one sings from the same sheet, can come across extremely patronising."
"We were however followed around by one particular member of staff who seemed to be annoyed that we were even there."
"The girl was extremely rude, patronizing and not welcoming and consultative at all."
"The staff member at the entrance was unfriendly and ignored/wasn't listening when we asked her a simple question."
"All of a sudden the atmosphere went very cold, the lady serving us went from asking if we’d be able to take a cat home today to telling us there were none available to see."
"NOT VERY HELPFUL WHEN I ASKED ABOUT MY EX FIANCEE KITTENS WHO PASSED AWAY AND HE NEVER GOT ANY HELP FROM BATTERSEA STAFF THEY LEFT IT TO LATE TO PICK KITTENS AN CATS UP FORM HIS I WILL NEVER TRUST BATTERSEA DOGS AND CATS HOME AGAIN."
Animal Care and Facilities
Pros:
"Great place for those cute dogs and cats, they were treated with great care while I was there."
"The little private apartments the cats each have are spacious & have everything they need."
"The dogs are kept in small enclosures which looked comfortable and warm with toys in them."
"It’s really lovely to see that this place really takes care of all the dogs."
"Since I have had my cat, they have been very supportive, offering advice and answering questions."
"The animals are well looked after and the accommodation was really clean."
"They treated him with a lot of love and care, taking care of his health and well-being."
Cons:
"I can not believe these horrible People that’s meant to take care off rescue dogs and help them instead decides to put a 1 year old German Shepherd down when there was nothing wrong with his behaviour!"
"Just called their contact number to get them to remove me fro mailings I had never asked for only to find I've been charged £1.50 for the privilege."
"PLEASE DO NOT REHOME YOUR PET TO THIS PLACE!"
"But what broke my heart was seeing the sadness and longing in each of the dogs' eyes..."
"Now Battersea put the animals down if they don't go away after a period of time."
"One of the worst experience in my life. I had no choice but to give my dog up after much hesitation and worrying I decided to trust Battersea trust and they did what i feared the most."
"Sent our pet here a long time ago...but we wrote back a few months later to see how he was getting on and they had put him down. Horrified by the news ever since."
Adoption Process
Pros:
"Took home a dog on Sunday, and everything about the process is spot on."
"We adopted a kitten back in 2018. We never adopted before but we ended up a a little gem."
"Even the aftercare is 2nd to none."
"From first making contact with Battersea to adoption was only about two weeks."
"The matching process is robust and well thought out whilst maintaining the individual needs and personalities of both the cat and prospective owners."
"The registration for rehoming process is personal yet straightforward."
"We adopted a couple of kittens, came with a few days food, 4 weeks insurance, neutered, litter trained and fully vet checked over for a donation that was much less than if I had gone to a breeder."
Cons:
"We were told if we were interviewed then we could then see the dogs but no, afterwards the member of staff looked on the computer and then told us there was nothing for us and goodbye."
"Very disappointed. Despite having almost 20 years experience with my previous cat from a kitten and a stray I took in, and having the perfect place for a kitten/cat, that’s not good enough for a stray kitten I saw on their website that needs a home."
"Not impressed by the super strict rules...after one year of wanting to offer a loving home to a dog, we still do not have a new family member yet."
"I was not allowed to rescue a dog from them 'due to my living conditions.'"
"They let you see only 5/6 dogs in total with a fee of 2£ each for entrance."
"Good grief. Can't adopt another cat, if I have no cat flap."
"Once we were brought in to the interview, we were told that we wouldn't be able to adopt a cat under the age of 12 because we live in a flat without garden access."
General Experience
Pros:
"A truly wonderful experience. The building and the staff were amazing."
"The centre is very well organised and you could see how much care and attention the animals were getting so that was nice."
"My boyfriend and I wanted to spend an afternoon looking at cats and dogs. We paid a £2 every fee each without booking, and spent as long as we wanted looking at the animals."
"What an incredible inspiration this place and the people that work here are."
"This is the best place ever, they do such a great job rehoming dogs and cats."
"Such a lovely rehoming centre. I visited with my daughter and she loved seeing the animals."
"Our visit today was wonderful and we particularly enjoyed visiting the cat zone."