Morrisons Reviews Summary

Staff and Service

Pros:

• "Also the staff are much nicer and helpful."
• "She was very polite and nice."
• "Their staff are happy and helpful."
• "Staff lovely only one person on the tills so long queue to get out."
• "Staff prepared to help and solve issues at self-checkout even when it's outside of their current task/duty."
• "Moreover, the staff at Morrisons are friendly and helpful."
• "Helpful staff and friendly staff on the till."

Cons:

• "Very disappointed today, at express check out rudely told by a very stern check out operator 'it's only 10 items'."
• "Miserable staff, unhelpful and extremely slow."
• "This is the worst Morrisons in the UK as I have worked all over the country."
• "Staff seem to be running round frantically and seems as if the budget for recruitment is being cut back."
• "Went in to this store and never encountered such miserable staff."
• "Awful customer service, approached the staff member at the pizza area and asked if we were too late to have a pizza made up... We were met with the reply 'No we're not doing them anymore' then she proceeded to turn around and finish her conversation with another staff member."
• "Absolutely appalling customer service from Adam this afternoon in Morrison's Bromsgrove."

Store Layout and Stock

Pros:

• "A good local supermarket with everything you need in one place."
• "Baskets and trolleys are in abundance."
• "The variety is impressive, but what really sets Morrisons apart is their competitive pricing."
• "With a vast array of products at competitive prices, this store is a one-stop shop for all your needs."
• "Good place to shop got almost everything under one roof."
• "Nicely laid out and quite spacious for a supermarket."
• "The shelves are well-stocked, and products are fresh, especially in the produce and bakery sections."

Cons:

• "Rarely get everything I need as items out of stock!"
• "Never anyone on the hot counter, fish counter or bakery and expect to get tutted at if you have the audacity ask if anyone is available to serve."
• "The only issue is that on busy days the stock isn't replenished."
• "Pallets are everywhere, and trolleys/baskets are not returned to front of store."
• "Some days there's hardly anything on the shelves."
• "Whole aisles are virtually empty of food."
• "Doesn't matter what time of day or day of the week the shelves are never full."

Cleanliness and Maintenance

Pros:

• "Wipes to clean trolley on entering."
• "It always seems bright and clean inside with well-stocked shelves."
• "Good parking...tidy, well lit store."

Cons:

• "Sitting in the food area in total dismay, was going to have a cup of tea but the tray with teapots on covered in dust."
• "Tables and cutlery dirty. Part of cafe blocked off where ceiling has had a leak."
• "This is NOT the location of Morrisons. It is the location of some computer support service outlet."
• "Dreadful place...I used the toilets. No seat and no flush?"
• "Poor choice of foods but the worst thing about the place was the toilets were filthy and no soap in the dispensers."
• "No cleaner to wipe down trolley when you leave which I found odd."
• "There has been a leak in the roof for a few months now and it doesn't look close to being fixed."

Checkout Experience

Pros:

• "Morrisons is an easy to use app on Amazon, allowing me to re-order quickly and efficiently any items I have bought before."
• "Good customer service."
• "Till staff are always super friendly and like to engage in conversation, they're quite funny too."

Cons:

• "Massive queues at tills, staff either scan slower than continental drift or faster than a speeding bullet."
• "This store gets worse every time I go in, there is never enough checkouts open at peak times."
• "Long wait times for self service checkouts because the majority aren't working."
• "Good selection but poor checkout or my rating would have been higher."
• "another disappointing trip to Morrisons bromsgrove, the tills are so slow."
• "Not enough staff on the tills at least three customers at every till that was open."
• "Always seems to be too many customers waiting to be served."

Food and Cafe

Pros:

• "Morrison’s also have a cafe behind the tills."
• "The food took 45 mins to arrive and was cool, low quality and not worth the money paid."
• "Cafe staff friendly but food very basic."
• "Had breakfast here today. Lovely porridge. Good size portion."
• "Great food choice plenty of parking and a really nice Cafe with friendly staff and a whole range of food and cakes and drinks."
• "Ordered party food for the first time. Really impressed with choice and prices. Collection was seamless and the quality of the sandwiches was excellent."
• "At this Morrisons store the food quality is excellent with very helpful service staff."

Cons:

• "Food warm not hot."
• "This was not an enjoyable experience and I won't be visiting this building of doom again."
• "Shocking service in cafe."
• "Food was cold coke was flat so swopped it for a coffee which was luke warm."
• "Went for breakfast, it was OK, the cafe was very cold please the tables were not been cleaned."
• "The kids meal looked disappointing but the cheese toasties were good."
• "Absolutely appalling today. Had to queue outside for 10 minutes."