Hairven Salon Beeston Reviews Summary

Customer Service Experience

Pros:

• "The lady on desk was so apologetic."
• "Everyone made me feel so looked after."
• "Staff are so friendly constantly checking on you."
• "Staff are just amazing and they go above and beyond for you."
• "Very friendly and attentive staff (Danielle and Jade are fabulous!)."

Cons:

• "Unfortunately, I had a horrible experience at Hairven."
• "I had an awful experience."
• "The lady at the reception did not know how to check the system."
• "This resulted in me cancelling my daughters appointment."
• "Today i had an awful experience here on my 2nd visit."

Styling and Colouring

Pros:

• "Charlotte is amazing, she always gets it right every time."
• "I usually have Stewart but have had some of the other hairdressers there and have loved my hair every time."
• "Craig got straight to it and started my hair. He listened to all the things I had to say."
• "Always feel Valued at Hairven. Collette and the team are so focussed on giving you a fantastic experience."

Cons:

• "I left the salon with a warm toned balayage."
• "The balayage and colouring also damaged my hair."
• "I went in for a dry cut... then he wet my hair... and charged me £38."
• "My hair was sent from being a silver blonde tone, to pink, then green."

Professionalism and Skill

Pros:

• "Leigh has been cutting my hair now for about 2 years. She is the first hair dresser that 'gets' my curly frizzy hair."
• "Leigh always makes a fantastic job of my colour and cut."
• "Fantastic salon with a fantastic team of stylists."
• "Ellis cut my hair brilliantly on my first visit to Hairven."

Cons:

• "Instead of using my normal root colour she... picked 2 colours a bit darker... What I got was black all over."
• "I asked for one length cut throughout, but... one side of my head is an absolute mess with hair being clipped unevenly."
• "I wanted blonde balyage on my dark brown hair. After spending a rip off £150 I left with largely dirty ginger blonde hair."
• "I have never dyed my own hair only Charlotte has done this for me, so allowing someone else to touch it was a big thing."

Customer Satisfaction and Feedback

Pros:

• "I've been coming to Beeston Hairven for the past couple of years and I will never go anywhere else!"
• "I LOVE coming to Hairven and so glad that not only I found somewhere that’s friendly, professional and talented."
• "I have been going to this amazing salon since it opened and I cannot tell you how good they make you feel every single time!"

Cons:

• "I'm disappointed. Not necessarily by services, but how difficult it is to get them."
• "Watch out for this place! Unfortunately, they do not apply Covid safety rules."
• "But after my experience I'd sooner find a small independent salon where the staff turnover isn't like a revolving door."