Halfords - Netherfield (Nottingham) Reviews Summary

Customer Service

Pros:

• "I was served by a guy with a happy smiling face, nothing was too much trouble."
• "Excellent Customer Service Even if the guy was new to the store."
• "He fitted the stereo the very next day, he was polite, he was kind, he was human!!"
• "Brian is a true credit and showed great leadership, thank you 😊"
• "I highly recommend the whole team at Halfords Netherfield for their knowledge and customer service."
• "Store Manager Harriet was very professional throughout my purchase of a child's car seat."
• "Thank you Harriet and Halfords team."

Cons:

• "From the onset the guy here messed me about cancelling bookings, orders."
• "Waited an eternity for my purchase to arrive at the till area where it was placed on the counter."
• "Personally I have never known such a bad customer service in my life."
• "Not the best customer experience."
• "You may call and call and call no one answers the phone and when you come into store you wait and wait and wait for ages."
• "Shocking rude and unprofessional behaviour from the store manager."
• "Absolutely appalling service from start to finish with no thought for the client."

Product and Service Quality

Pros:

• "He was very knowledgeable and efficient and the price was reasonable."
• "They quickly found a charger and got my car started within minutes of me asking for help."
• "Halfords unrivalled for bike care and value for money IMO."
• "Excellent service in every respect."
• "The return of an unopened item and the purchase of the correct item was seamless."
• "In ten minutes my tyre was inflated and like new!"
• "Got my windscreen repaired here as my insurance didn't cover the glass, paid £25 for a fantastic repair."

Cons:

• "6 journey's to buy a replacement wheel for a bike... still the wrong wheel."
• "I purchased a new Boardman bike only to later discover that the bike had either been a display model or a customer return."
• "How could i trust this company to fix my bike again when they haven't done it before."
• "Ordered instock part online to collect next day. tried to cheat me with a cheaper alternative."
• "I wished I had never bought this bike for my son's 13th birthday, be warned buyers."
• "waste of time useless staff go to Evan's cycles."
• "Very very poor quality."

Staff and Customer Interaction

Pros:

• "Sophie the cycle mechanic did a great job servicing my bike I could feel the difference the minute I left the store."
• "Amazing friendly and helpful service."
• "I was seen to very quickly and found every member of staff to be helpful and friendly."
• "Really appreciated the time the male member staff spent with my partner."
• "The staff were so helpful and professional and kept it a surprise all the way through."
• "Staff at Netherfield were spot on."
• "The staff were really friendly and helpful so all in all I had a great experience."

Cons:

• "great halfords, well stocked and good parking - but has a neutron bomb gone off in this store - where are all of the staff??!??"
• "i purchased my bulbs online and paid to have them fitted on my astra j drove down there but the young guy didnt know how to fit them."
• "Visited store expecting to be able to ask a member of staff advice on choosing a Sat Nav for my father, but might just as well bought it from Amazon."
• "Useless went to the chilwell store for a bike for my son they didn't have one."
• "There was an old female member of staff who did not know much about the other in car products we were asking about and seemed quite unhappy."
• "Worst Service Ever!!!!"
• "The bike section don't seem to answer the phone."