Dexters Kingston Upon Thames Estate Agents Reviews Summary

Communication

Pros:

• "Joshua has been very pleasant to deal with and very efficient and effective with his communication."
• "Taylor was incredibly helpful throughout the entire process and provided good communication the entire time."
• "He has kept me up to date with the newest properties and provided me with insightful advice."
• "The team at Dexters were really helpful and kind to us from the start. They were very fast with replying to emails and calls."
• "She would have very fast response times to any questions and queries we would have."
• "Great communication skills keeping me constantly updated throughout the entire time."
• "Jessica has been particularly helpful throughout the whole process... and has been there to answer any questions, very quickly when required."

Cons:

• "However, I feel that Dexters, like other estate agents, initially over-priced the house we were selling (in hope? Optimism?) which slowed the viewings and sale."
• "We also hadn’t met our buyers, and as the sale period lengthened with various complications, we were keen to talk to them direct. Dexters were unhappy about this."
• "Why were Dexters not keen on personal contact? We don’t know."
• "The staff lie on the phone and fob you off, ignore and disregard your emails and show such lack of knowledge of the rental industry."
• "WARNING!!! Please try and find another agency to use for tenancy management. It has been awful as a tenant."
• "We had a very poor experience with Dexters. We decided to change agents after the exclusive agency period ended as they had not found a tenant and were telling us we needed to significantly lower the asking price."
• "When we told them we would change they said we were bound to them for another 8 weeks under a multiagency. However, we had never agreed to or even discussed having a multiagency agreement."

Professionalism

Pros:

• "I am so much happy with the service Dexter provides and the professionalism they show for renting process."
• "She and her team are professional and responsive."
• "Taylor is the most helpful, kind and sincere lettings agent I have come across."
• "Mustafa was very professional when showing us the property - gave all the important facts."
• "Josh was extremely professional and helpful during our search for rental property."
• "The branch manager Sonia is very knowledgeable and very helpful."
• "Professional, competent, friendly service."

Cons:

• "Their valuation didn’t recognise the current very dampened market, and meant we had to reduce the price by a hefty amount to get visits - which prolonged the sale period and caused anxiety."
• "AVOID AT ALL COSTS!!!!"
• "Waited 25 days after leaving the property to receive my deposit back!! Full amount so no disputes just pure incompetency."
• "However the flat was filled with furniture from previous tenants. Tried to get help a few times but no luck, until Sonia stepped in."
• "As someone who was a landlord for many years, it pained me dearly through the whole process and has left me in arrears from the delay and emotionally scarred from the correspondence I had with them."

Supportiveness

Pros:

• "Also very supportive and guided us well as it was our first time renting out a property."
• "He related to us on a personal level and went the extra mile for us."
• "Sonia De Abreu helped to let our flat for several years. Sonia does a great job in ensuring we get suitable tenants."
• "Kelsey's negotiation skills were outstanding, and she helped us secure our dream home within our budget."
• "Emily Healey was excellent with communication and getting the sale through. Amazing contact and openness, would highly recommend Dexters and especially Emily if you want to sell or buy your property through them."
• "Sonia did a fantastic job renegotiating our lease. She was extremely understanding and great to work with, as well as being extremely responsive."
• "The entire process was managed efficiently by them and the team have been highly responsive to my requests."

Cons:

• "They just flood viewing one after another."
• "Their rate is higher and I wish I had a bit of lower management fee."