Kinleigh Folkard & Hayward Kingston Estate Agents Reviews Summary

Customer Service

Pros:

• "Mohammed from KFH was very willing to help us find the right property, providing excellent service!"
• "I am very satisfied with the support I receive from the KFH team, and especially Jack Parsons."
• "Will has gone over and above the call of duty and has been a huge comfort."
• "Holly Witherington is an enthusiastic and attentive lettings agent who provided exceptional service throughout the entire rental process."
• "We'd also appreciated Louis Gardener, who led us to view the properties and demonstrated his professionalism to answer our questions and followed-up with full information in a timely manner."
• "Mohammed, Ross and the rest of the KFH team were extremely helpful throughout the whole process and nothing was too much to ask."
• "Simon shown incredible initiative after finding out a few days before move in day that I may not be able to due to new regulations."

Cons:

• "This is the worst Estate Agent I have ever seen in my life. Unprofessional, Unresponsive, and Totally Unhelpful to Tenants."
• "The worst agent with horrible attitude ever. Do not engage with her, if you are a tenant."
• "I wish there was option to give them negative stars extremely poor service and below legal requirement maintenance they were reported to local council housing officer with long list of issues in building."
• "Refuse to respond when issues with Landlord."
• "Everything is fine until sign the contract and pay them money. But then? You are lucky if you receive an answer to your emails weeks later! They are never interested! They don't solve any problems!"
• "Very bad experience, wrong information, the complaint department never responded."
• "I would never recommend them!"

Property Management

Pros:

• "Holly helped me put together the best possible offer and advocated on my behalf to gain acceptance from the landlord for the perfect fit in a flat."
• "Sam was always on hand and made time to answer any questions I had via email and phone and then got what had to be done and well before time."
• "Simon was especially attentive, he went out of his way to make sure we were happy and that things went smoothly."
• "Jack is a very professional, dedicated, conscientious and customer-oriented professional."
• "Poppy Courtney always made herself available to answer my questions... She was very responsive, professional and made my move as easy as possible!!"
• "Chloe is very helpful, friendly and efficient."
• "Will always replied immediately, usually within a few hours, and was always very on it with getting answers and providing information."

Cons:

• "Parking shutter broken for months and months invalidating vehicle insurance."
• "Poor ventilation building infested with Mould flats would smell horrible unless windows are kept open."
• "Allow tenants to be without any hot water for over 72 hours and counting, claiming it's nothing to do with them."
• "Missing carpet on floor making it very slippery landlord kept promising would be fixed for 12 months and never did."
• "It would be nice if we could get any respond from you when we need you to get things done/updates for the issues in the house."
• "I received the wrong information from her. She told me to pay a one-week holding deposit for the apartment I have chosen and of course, I accept it and I paid this money but at the same time, I didn't know if the landlord or whatever reason will not accept my application, I will not get my one-week holding deposit back!!!"
• "Just received a call from my son in the UK this the first year at Kingston university trying to rent property after we give this agency all the requirements they asked for now they charge us 400 pound as holding deposit as the landlord haven’t accepted us."

Communication

Pros:

• "It didn't feel like they were playing games with what they said, communication just felt honest and normal."
• "We always got a fast reply to all the thousand questions we could have and our move in have just been complete smooth without any problems."
• "He guided and walked us through the entire tenancy process (onboarding, compliance and documentation); was really patient with all ups and downs throughout the journey."
• "Jo was extremely communicative and easy to reach to answer any of my questions at all times as well as the whole chain and always updated me with the latest."
• "They were extremely responsive, totally on the ball and always professional & positive."
• "Ross was always on the end of the phone when we needed, chasing the other side for us and keeping us up to date with what was happening."
• "Her communication has been excellent and she provided all support needed to myself during this stressful and yet exciting time."