Ivy Gate Estate Agents in Kingston, Thames Ditton, Surbiton, New Malden, Worcester Park, Sutton Reviews Summary

Customer Service

Pros:

• "They are staffed by real genuine people who will always go out of their way to help."
• "Through making themselves available outside of normal working hours via the broad range of communication mediums that we use (whatsapp, mobile, email) it felt like they were always on hand."
• "They were incredibly efficient at each stage of the process and always called to inform me of any updates."
• "The communication from Ellie was prompt and friendly throughout the process."
• "They kept us updated regularly and ensured all critical steps were completed on time even though not everything was in their hands."
• "IvyGate’s level of service, clear communication and promptness was outstanding through the whole process."
• "Any issues or questions we had we could easily email or phone him and he would get in touch promptly."

Cons:

• "Our experience has been very disappointing and costly with poor communication, hidden costs in fine print and our rights as per the contract not upheld."
• "Unfortunately despite having an agent and a house that is being prepared for selling. They 'won’t have time to show the property' they selling because they already have '25 emails for viewing'."
• "Terrible! Twice I’ve called to view properties to rent, Bobby asked a whole host of irrelevant questions finishing off by telling me I have to earn 30 times the monthly rent."
• "Also when they gave us the keys, didn't even show the house, just gave us the keys at the front door. I can't call it a great service at all."
• "We had a really bad experience with Ivy Gate. Before we rent a house in Kingston we had to chase a lot of our agent and it was the same after we moved out."
• "Due to their lack of communication between the team it cost us loss of 2 weeks rent in the beginning of the tenancy."
• "Also, we were in trouble getting back our deposit and because of their unresponsiveness, it was really difficult to get to its end."

Professionalism

Pros:

• "Stuart Ripley (Sales Director) has changed my opinion of the process and even estate agents as a whole. He was nothing but honest, straight forward and practical about the entire process."
• "We highly recommend Ivy Gate if you are looking for an honest and professional agent to help you with your property sale."
• "Ivy Gate's professionalism in handling paperwork and documentation are truly commendable with a personalized approach that made us feel like a valued client at every step of the process."
• "What made this experience truly exceptional was how smooth and efficient it was."
• "Stuart was great to work with, honest, friendly, very responsive."
• "I've instructed Ivy Gate on more than one occasion ... Each time they have delivered a rare and uniquely honest service... They have an unrivalled knowledge of the industry."
• "Stuart's pragmatic approach to fees made the relationship work from the beginning."

Cons:

• "We should have stuck with our normal realtor Savilles Esher with whom we’ve always had professional and reliable service."
• "Very nice, but proposed a lower than expected sale price. Which is fair enough if that’s the market, but they weren’t aware of the market."
• "These guys are rubbish and rude."
• "We asked to view a house on Merton road today, received a call from one of the agents today, he was so rude and a bully!"
• "Instead of welcoming a potential customer who could have bought the house, he chose to be an obnoxious jerk!"

Results and Efficiency

Pros:

• "We got the results we wanted and I wouldn't hesitate in recommending their service. Would definitely use again."
• "Ivy Gate provided an excellent service by quickly finding us tenants for our property in New Malden. Matt and his team were very responsive and informative in their communications, keeping us informed of progress and options."
• "I would highly recommend Ivygate from the start they were extremely proactive with viewings and they got us under offer very quickly."
• "Ivy Gate sold our 4 bedroom property in Thames Ditton within 2 weeks."
• "We sold our current property and bought our new home with Ivy Gate. They have been excellent throughout the process, helping us to get from putting our place on the market to exchange of contracts as painlessly and efficiently as possible."
• "Ivy Gate who managed to sell our property in 4 weeks."
• "Within 2 days of coming to see my property, taking photos of the property and advertising, I had a tenant wanting to move in."

Cons:

• "We had a really bad experience with Ivy Gate."
• "We had a really bad experience with Ivy Gate. Before we rent a house in Kingston we had to chase a lot of our agent and it was the same after we moved out."

Personal Approach

Pros:

• "The whole team are great and even offered a lovely welcome to our new home package which was appreciated."
• "Stuart really helped keep communication going through the chain and pushed the deal forward."
• "The Ivy Gate team seem to have totally rewritten the way estate agents work and the standards and level of service customers can expect. We found them simply brilliant!"
• "Real personal touch. Clare was great with the viewings - really clear communication and timely and useful feedback."
• "Lee's personal approach to his clients really goes a long way."
• "An amazing personal relationship manager, Lee Archer, has provided amazing service while helping us throughout the process of buying our house."
• "Both Carol and I would like to endorse the exemplary service that we received from the whole team at IvyGate."

Cons:

• "Unfortunately despite having an agent and a house that is being prepared for selling. They 'won’t have time to show the property' they selling because they already have '25 emails for viewing'."
• "Also when they gave us the keys, didn't even show the house, just gave us the keys at the front door. I can't call it a great service at all."