Foxtons Kingston Estate Agents Reviews Summary

Agent Performance

Pros:

• "This brilliant rep listened tentatively, and with care and went above and beyond to try and help us."
• "He showed me 4 great properties and due to his excellent professionalism, I have now secured my flat in Kingston."
• "Suganth was the only person that took the time to run me through what to expect from the process."
• "Anjali called to register us and talked me through each of our requirements, taking notes while I explained."
• "Adam was very informative and honest about the properties telling us the relevant pros and cons."
• "Joe assisted me and my wife with finding a new place to rent and I can tell you that the experience of working with him and Foxtons in general is a completely different experience."
• "Daniel Green spent considerable time guiding us in a professional and helpful manner through the successful negotiations with the landlord."

Cons:

• "Ciara Dupont is the most inefficient admin I have ever come across."
• "Everything was my fault for their mistakes."
• "Please don't use them."
• "Edit: if Beritan has been more than professional during our house search it’s not the case of the head office unfortunately. We have been trying to do a change of tenant. It’s been 3 months. It’s still not done and our email and call are being ignored by Foxtons office."
• "They are super nice when they want your business but are just useless when the deal is in the bag."
• "No after service treatment."
• "Unfortunately I had one of the worst experiences as a tenant with Foxtons."

Customer Service

Pros:

• "Honestly, I was so shocked by how nice and accommodating they were. Absolutely wonderful people."
• "We had a good experience with Foxtons and with Sarah. Sarah helped us in finding a nice place to stay in London and was patient with our requests."
• "I receive a video from Julia, with literally the PERFECT flat. Exactly what I had in my mind, exactly what I needed and was looking for."
• "We’ve had such a great experience with Foxtons Kingston. Anjali was superb in finding me and my husband our dream apartment, she’s been attentive making sure we are kept up to date with the tenancy with amazing service."
• "They were really responsive and quickly came up with an offer I really liked."
• "I would highly recommend them!"
• "We had an incredibly helpful property search experience with Foxtons Kingston! Julia was extremely helpful in finding us properties which ticked every one of our boxes and went out of her way to really help us so it's very much appreciated!"

Cons:

• "Terrible. They'll be super nice and helpful when you're first signing a contract with them, but for any issues after that, they're so useless and annoying to deal with."
• "Honestly avoid Foxtons if you can and don't let their initial kindness fool you. They're only helpful when they have something to gain from it."
• "Not only they came into my house without any notice and gave some fake excuses, I was treated with so much disrespect when I went to tell them about all my previous bad experiences with them from the manager herself."
• "Once you've signed the lease, you're on your own and they don't care."
• "I do not think they even deserve one star but that is the minimum I must provide. Constant communication when we were moving out and trying to get new tenants in, yet as soon as they have a new tenant in, they seemingly refuse to respond to calls, emails and in-shop visits."
• "If I didn't nag them, I don't think they ever would have completed the process. We were told it would take 4 weeks, it's been about 2 months and still not finalized."
• "Preoccupancy deep clean can do a bit better."

Property Matching

Pros:

• "Suganth Wimalendran from Kingston Office has done a fantastic job finding us a very good apartment despite the many complications we had."
• "I have just collected my keys to my lovely new rental property. I would just like to highlight and appreciate the continuous support and efforts from Suganth Wimalendran on the lettings team in the Foxtons Kingston office. His professionalism and time management is impeccable."
• "Love Foxtons professionalism and the support in searching the flat."
• "We are extremely, extremely happy with the way we were helped by Suganth Wimalendran (Kingston Office)."
• "Suganth Wimalendran from Kingston Office has been proactive and very helpful in pitching new properties to us until we found our perfect fit."
• "Our primary contact there was Ms Beritan Gun (Kingston branch) and she was was super helpful, informative, knowledgeable and responsive."
• "Foxtons is very informative and the web base renting system is very convenience to use, signing contract and payment can all be done on it."

Cons:

• "Unfortunately the apartment we wanted to confirm with Suganth was not available to see, and we needed to accept another offer due to timings."
• "Foxton's Kingston offered a superior service compared with the one I had with another high street agent. My only complaint relates to an issue we had with the solicitors who Foxtons are in partnership with."
• "Daniel Green from lettings is only interested in your money."
• "I eventually found an apartment with someone else that was more feasible for our needs."
• "Stay far far away from him!"