Hamptons Estate Agents Kingston Reviews Summary

Customer Service

Pros:

• "Paul Marchant was very helpful, responsive, and went out of his way to make sure everything went smoothly."
• "The team provided thorough and timely feedback on all the viewings and at all times I felt I was being extremely well represented."
• "Great communication, with the sales being handled very professionally."
• "Communication was great throughout the process and we never felt pushed to accept an offer."
• "Alfie kept us up to date throughout the process and was on hand to answer any questions we had very quickly and efficiently."
• "Axel Castillo has been helpful and responsive throughout the process."
• "Gene has been an excellent help."

Cons:

• "I don't recommend this agency to anyone who recently came from abroad looking for a rental property, the lady who showed me a property was very uncomfortable being around me."

Professionalism

Pros:

• "I've found his service excellent - he is professional, helpful and very efficient."
• "I found Victoria and her team professional, courteous, enthusiastic."
• "I would highly recommend using Hamptons."
• "We had a very good experience with the Kingston office when renting our new place."
• "The friendly nature of everyone on the team, approachability and professionalism, shines through their work."
• "I found Hampton’s service both professional and impressive."
• "His response time and communication is first class."

Cons:

• No negative comments related to professionalism were provided in the reviews.

Recommendation

Pros:

• "I would definitely recommend Landlords to use Hamptons to market their properties."
• "I can't rate Hamptons highly enough. I will definitely use them again / recommend them to others I know."
• "It's rare to find such nice and professional estate agents."
• "I would highly recommend Hamptons and Zoe!"
• "I wouldn't hesitate in recommending anyone to join the family at Hamptons!!"
• "I would certainly recommend Mr. Axel Castillo & Hamptons to any future customers."
• "I would recommend Hamptons to everyone. Thumbs up!"

Cons:

• No negative comments related to recommendation were provided in the reviews.

Responsiveness

Pros:

• "Alex, ALWAYS helpful and available."
• "Every time I called for a question or a doubt Alfie was available to help in a supporting, energetic and enthusiastic manner."
• "He was super efficient, professional, always available for a call and answered my questions with patience."
• "He was prompt in responding to our inquiries and always there to help."
• "We went from viewings to rent paid in under a week, mostly because of his very responsive and accommodating nature."
• "I was regularly kept informed of progress and Paul went out of his way to help resolve any issues that arose."
• "All other members of staff that I spoke to were always polite and helpful."

Cons:

• No negative comments related to responsiveness were provided in the reviews.