"I’d have no hesitation in recommending the garage to family n friends."
"Bought a car from them recently, staff look after you and seem to work together well, more personal service than some of the large national garage groups."
"Friendly staff and very good knowledge on the vehicles they sell."
"The staff were very friendly and very helpful, especially Steve."
"Dave Wright kept me informed of every step along the way."
"Excellent customer service from Steph went well above n beyond what I expected."
"Brilliant service from harratts pontefract nothing is ever too much trouble. All staff so friendly and helpful."
Cons:
"If I don't get it sorted soon I'll be taking legal action."
"Its very strange if its a bad review then you have no record of the person therefore must be fake news. Get a grip and face the facts."
"Please go else where for a used car that will look after you once they have taken your money."
"No communication between departments there. Totally untrustworthy."
"Absolutely Disgusting service. Lied to about the state of the car, no one can answer your questions when you ring."
"Was led to believe timing belt didn't need changing. It was 2-3 years overdue."
"But the job was not good, I spoke they immediately made the offer bring it in on such and such a date, then COVID struck, but they kept in touch and finished the job and it was spot on."
Vehicle Condition and Pricing
Pros:
"I would definitely trust them again when we are next looking for a car."
"Just bought a black ford focus st2 of this garage will 1 million percent use this company again."
"Honest guys, detailed video of the car showing small flaws."
"Prices seem more realistic than competition."
"The car is in good condition and I'm sure someone will be happy to buy the car."
"Bought a great car for a great price."
"I recently bought a Nissan X Trail from Harratts and absolutely love the car."
Cons:
"Bought a used car which had some cosmetic bits which needed doing. Asked for them to do their best prior to pick up. No bodywork was done."
"Bought a Volvo from this dealership and as part of the sale I insisted the timing belt and auxiliary belts were changed... now car is u/s."
"All a customer wants is for you to be honest about a car's history if you are going to sell a car that has had paint work done make sure that it is done properly & be honest with your customers."
"Just bought a second hand fiat 500 from harratts, it feels like I've bought a brand new car it's amazing and I love it."
After-Sales Service
Pros:
"Would recommend to anyone who wants a new car at a good price thanks again."
"Would definitely recommend Harratts to anyone, thank you to all involved."
"I love my new car the whole experience was just brilliant."
"Thanks to Chris Thorogood for helping me part exchange my car great service friendly very helpful."
"Brilliant service from start to finish."
"Great service and kept updated on progress."
"Really appreciated the Team being so accommodating in finding time immediately to complete the MOT and service when the online booking system hadn’t worked!"
Cons:
"Took the car for service... The car was washed but they forgot to clean the inside."
"Please don't ever buy a car from here."
"What a great choice I made to go to Harratts, Pontefract. I chose a Kia Sportage, it had a scratch, they fixed before I picked it up."
"But the job was not good, I spoke they immediately made the offer bring it in on such and such a date, then COVID struck, but they kept in touch and finished the job and it was spot on."