New House Country Hotel - Cardiff Reviews Summary

Food Quality

Pros:

• "Evening menu is really nice food very well presented, breakfast is probably one of the best I have had in a long time."
• "Enjoyed the sandwiches and range of cakes."
• "Food was yummy both evening meal & afternoon tea."
• "The food was excellent with great service to match."
• "The food was delicious, they exceeded my expectation for a requested vegan version!"
• "Food absolutely delicious."
• "The food tasted great and their drinks are reasonably priced."

Cons:

• "Breakfast was very poor. Had to ask for a pot of tea as no one came over."
• "Awful meal with muscles that were tasteless, the smallest portion of braised beef to include 1 shrivelled carrot, 4 tiny new potatoes that were also old and shrivelled and reheated."
• "Couldn’t fault the room, however Christmas dinner was very poor."
• "The sausage tasted foul, croissants were two days old soggy."
• "Breakfast was somewhat dry/overcooked, perhaps owing to the volume with wedding guests present from the previous day."
• "The breakfast was horrible."
• "Continental breakfast selection poor."

Staff and Service

Pros:

• "The staff were very courteous friendly and helpful."
• "The staff was friendly."
• "The staff are friendly and professional."
• "The staff are super friendly and helpful."
• "Staff were very accommodating and very friendly."
• "The staff were all lovely and made a very special family birthday that little bit more special."
• "The staff were so warm & helpful."

Cons:

• "Whoever actually runs the place has allowed a serious infestation to occur, presumably by not paying enough attention to hygiene."
• "Staff were friendly enough, but English isn't their first language."
• "At no point has anyone from the hotel's management contacted me about this."
• "The staff back in 2005 and now are very disorganized."
• "Very expensive on alcohol and not many people on the bar for a very busy wedding."
• "Terrible customer service."
• "Nobody answers at reception, I have been calling all morning!"

Room Quality

Pros:

• "Whilst the room was visibly immaculate, there was a 'damp' smell within."
• "Stunning views, comfy rooms, great restaurants."
• "The room was large with a huge comfy bed and well presented bathroom."
• "Nicest room we’ve ever stayed in, absolutely spotless."
• "Rooms were clean and spacious. Bed was comfortable."
• "Spacious and clean room."
• "The rooms are spotless!."

Cons:

• "Our stay was completely ruined because my bedroom had a serious bedbug infestation."
• "Throwing back the covers, I managed to catch one of the bugs."
• "At least the adjacent room also has bedbugs."
• "The view in the first room was none. Staring into a wall."
• "Most of the room doors has a 2inch gap at the bottom, it's not a wheelchair friendly hotel far from it."
• "Rooms a bit tired and need updating."
• "Shower not the best to be honest - kind of gets whole bathroom wet."

Accessibility

Pros:

• "I am disabled in a wheelchair& was able 2 get 2 table without too much trouble."
• "They do the best they can for disabled access; no problems in the main building, but the hillside location limits access to the marquee- thankfully, staff are very helpful."
• "They have dedicated dog friendly suites."
• "Dogs aren’t allowed in the main restaurant room but are welcome in the bar and blue lounge where you can also eat."
• "The hotel provides free wi-fi and parking."
• "They do the best they can for disabled access; no problems in the main building."
• "There is a small wooded areas around their carpark that you can stretch the dogs legs, they ask that dogs stay off main big lawn."

Cons:

• "Most of the room doors has a 2inch gap at the bottom, it's not a wheelchair friendly hotel far from it."
• "Just got back from my friends wedding party, lovely venue beautifully decorated everything was perfect except for pathway leading to the marquee; full of potholes not very well lit and not suitable for wheelchair users."
• "One disabled toilet was not working but had not been labelled as 'Out of Order'."
• "No.disabled parking bay close!"
• "My only down point is that the Marquee is uphill by steps and was a bit of a struggle for me."
• "Most of the room doors has a 2inch gap at the bottom, it's not a wheelchair friendly hotel far from it, young staff not knowing what to do."
• "Just be aware if there is a wedding on it can get a bit rowdy after hours."