Address: Central Garage, Water St, Rochdale OL16 1UH, United Kingdom
Phone: +441706716650
Rating: 4.7
based on 249 reviews.
Customer Service
Pros:
"A pleasure to deal with, the sale was easy and simple."
"Nick took care of everything and was very helpful throughout the whole process."
"Rob guided me through the process with lots of good advice along the way."
"Andy and the team were top quality from day one - very responsive to any questions and always up for a chat."
"Rob was extremely helpful from the outset, replying quickly to my initial online query."
"Superb service from start to finish."
"Nick has been in touch since to ensure I am happy with the bike."
Cons:
"After sales seems pretty poor at the moment."
"BEWARE OF DISTANCE BUYING."
"Just a word of warning buying from a distance."
"Typical bait and switch company. Avoid these guys."
"Knackered if u need warranty work doing !! My customers been off the road 3 month !!! Still no phone call !!!"
"The dealership owes me money and hasn't made any attempt to pay me back."
"Once the bike had be delivered the customer service went out the window."
Quality of Bikes
Pros:
"The shop has a great variety of bikes and definitely worth going to check them out."
"The bike looks brilliantly stunning and big thanks given to the professional who carried out the work."
"The bike is so much better than in the photos - infact it looks brand new and straight out the showroom! It is immaculate."
"Making sure my bike arrived in perfect condition."
"I picked up my new Ninja 650 today from Robinsons at Rochdale. The ride home was ace and the bike handles superb."
"The MT09 SP is superb...."
"The bike was delivered exactly as promised. Great service all round."
Cons:
"If I'd known this from the off, I'd have stuck with Honda."
"Booked in for belts to be done on Ducati 5 week wait had it 3 days before telling me they don't have the right tools can I come collect it."
"It's a moped with a CVT, the kick start should work regardless of the 'rear' gears condition I explained!"
"Bought a Yamaha Tenere 700. Unfortunately the delivery driver managed to drop it before the bike got to me."
"Got tucked up to the tune of £1800.00 by this bunch of crooks after the MV Agusta I bought from them broke down 4 times."
"I found the bike still unregistered and was unable to insure the bike."
"Absolutely disgusting!! My partner bought a bike from you a couple of days ago and has had nothing but problems!"
Training and Courses
Pros:
"The training arm is absolutely fantastic."
"Did my CBT with Martin, was amazing teacher."
"Then I did my CBT with frank and I couldn’t have had a better instructor!"
"Just completed my CBT today - Ash was the instructor and did a brilliant job!"
"Fantastic shop, I used their school for riders. Did my cbt. Instructor very calm and friendly showed us everything we needed to know and gave us extra tips."
"You are trained to a very high standard and I passed both modules first time with no minors."
"Best place for the direct access course, did originally start with another local motorbike school but so glad I switched through a recommendation."
Cons:
"This after having a really bad experience previously trying the CBT with another company."
"Absolutely joke of a place got a brand new bike had problems from day 1."
"ROBINSONS - YOU DELIVERED ME A SCOOTER WITH A FAULT AND THEN THE MANAGER GRAHAM MADE IN MY OPINION SOME POOR AFTER SALES DECISIONS."
Delivery and Aftercare
Pros:
"As standard the bike was serviced before delivery which all went smoothly and well handled by Robin."
"After a few phone calls and an email they paid back my deposit in full."
"I was amazed about the paperwork!! Absolutely everything has been taken care of."
"Received the interceptor bang on time as promised couldn't be happier."
"Nick the delivery driver did a great job - Thanks again to everyone for a great experience and a lovely bike!"
"The bike was great value as a preregistered model and was delivered as promised."
"So happy with bike cause it is immaculate for its age and looks and rides like a dream."
Cons:
"But I can't help feeling they were trying it on regarding the cost I was quoted between £120-£130 for a 1st year service and they would take up to 1 hour to complete only for them to try and charge me an extra £38 and 2 hour labour."
"I bought a Lambretta from here and it had a blemish on the paintwork when I collected it - I agreed that I would take it, as they promised to order a new panel and fit it when it arrived. This was last April! A few months later my petroleum cap broke and I contacted them - they promised to send out another but guess what? I still haven’t received it."
"This place has loads of bikes to look at and with great prices. The reason why I'm giving it only 2 stars is because I visited this place a month ago and enquired about a particular bike, they didn't have one in so one of the guys said that he'll get one in and would ring me when it's in. I never received that call."
"Robinsons immediately took the bike back and rectified the minor damage and got it back out to me."
"The bike went through the workshop and needed front discs. No problem, nick rang every couple of days to keep me in the loop."