Thunder Road Motorcycles Cwmbran Reviews Summary

Customer Service

Pros:

• "Fantastic dealer with Great staff. From Lee in the office who dealt with us to JP who delivered the bikes and went over everything explaining all we need to know about the bikes."
• "They are very friendly, knowledgeable and down to earth, this is a company that will look after you."
• "Lee is a credit to thunder road sorted all our gear out for us checked it was all correct gear for what we needed."
• "All the staff are excellent, polite and courteous and I thoroughly enjoying visiting the place."
• "Thanks to everyone, especially Mel, who was my initial contact and then the rest of the team."
• "The staff working when I was there were very knowledgeable without being pushy."
• "Staff were brilliant, no sales pressure, answered all my questions and left me to decide."

Cons:

• "Absolutely shocking level of service. Do not take your bike here."
• "No offer of a courtesy bike all that time and their customer service thinks this is acceptable."
• "Cowboys in there, avoid them at all costs."
• "Just an observation but the good reviews get a response by the company but any complaints or negative comments get nothing in response !!!"
• "Very unhelpful, whole point of going to a shop and paying extra rather then going on online is to have a well trained and experienced staff to share there knowledge help you buy the right product, seem insanely clickie or there just don't like customers."
• "absolutely disgusted with the treatment and customer service that I have received at thunderroad of cwmbran."
• "Very disappointed with Thunder Road... Engine electric problems, wheels full of small dents, rust on the top of the suspension and other parts, broken plastics, etc."

Product Quality

Pros:

• "The bikes are also in fantastic condition and very reasonably priced in comparison to other bike shops we have visited."
• "The price beat all the UK online shops."
• "Very satisfied, I can recommend Thunder Road Motorcycles Cwmbran to everyone."
• "Great place for bikes and bike gear."
• "Spoilt for choice and if they don't have what you are looking for they do their best to help you get it."
• "I had a front tyre fitted, the price was very competitive, the bike was returned clean and tidy and the work carried out to a high standard."
• "Very good selection of bikes catering for all needs with test-drives available on request."

Cons:

• "The rear bearings were so dangerous that they allowed me to ride the bike from the shop."
• "Have used thunder road in the past and found them good. However after buying a chainset which only lasted 5000 miles with careful use was not so pleased... Only offered discount on new chain which was eventually purchased elsewhere for half the price."
• "I had a phone call off them stating that the bike needed £1338 worth of work doing."
• "I will never set foot in Thunder road again due to my experience with them."
• "I didn't like the tyres as a preference but also they were worn quite flat in the centre so were not good to ride on."
• "Had a repair done to my motorcycle all they did was replace back indicator and replace the indicator lens on the front £174 I won't be going there AGAIN EVER."
• "Very disappointed with Thunder Road. I ordered my bike from them, trusting it was a good deal, but there were a lot of expensive untold details."

Value for Money

Pros:

• "10 out of 10 for cwmbran thunder road"
• "Wouldn't bother looking anywhere else in the future, highly recommended."
• "If people think prices are slightly higher than other dealerships, all I can say is if you pay for quality, you get what you pay for."
• "Went in to look at the bikes, was so impressed that I came back and bought a new Honda Fireblade from Mark, he did me a good deal."
• "They were always willing to do something on the price which is an extra bonus!"
• "Just bought a bike remotely (including p/x on my old bike) and the process was faultless."
• "A great team to deal with, friendly customer service and an excellent range of bikes to choose from."

Cons:

• "Had a front tyres supplied and fitted by the services department who were very friendly. But after a hour and half was informed that the technician had trouble jacking it up so i was charged more???"
• "also was charged for a rubber valve when i have steel one not happy will not be using them again"
• "Really interested in a second hand bike today however the £500 deposit before being able to do a test ride put us off."
• "Expensive and no coffee! I was parched when I got to Thunder road."
• "Essentially Thunder Road in Cwmbran have attempted to defraud me out of just over Thirteen Hundred Quid."
• "My bike was serviced in March and to cut a long story short I've only just had it back now in September at the cost of roughly 1000 pounds in total."
• "Booked my Bandit in 1 month ago for a service... Came back as planned 14:30 and it was still in the same position I left it!"